Emporio Automotriz de Tijuana \- Volkswagen Tijuana is seeking a **"Warranty Assistant"** ***Requirements*** * Minimum 1–2 years of experience in similar positions (customer service, after-sales, warranty administration, or technical support) * Completed high school diploma or technical degree * Age 25–35 * Ability to **interpret technical reports** or service diagnostics * Basic knowledge of **inventory control** and parts logistics * Organizational skills and attention to detail **Job Objective** Provide support in recording, validating, registering, and tracking warranty claims, ensuring proper process execution. **Key Responsibilities** * Register and track customer warranty claims * Update warranty databases and physical/digital warranty files * Provide clear and timely information * Support internal audits and controls * Promote continuous improvement of after-sales processes **Required Technical Skills** * Intermediate proficiency in Microsoft Excel and office productivity tools * Basic knowledge of information systems * Understanding of warranty processes * Ability to generate basic reports and analyses **Core Competencies** * Effective communication (verbal and written) * Teamwork * Organization and planning * Analytical ability and problem-solving skills * Proactivity and accountability Employment Type: Full-time Salary: $12,000.00 \- $14,000.00 per month Work Location: On-site