*Job Opportunity: Technical Support Engineer Level 2* We are looking for a Technical Support Engineer Level 2 to join our technical support team. The ideal candidate will have experience in hardware and software technical support, and will be willing to work in a dynamic and constantly evolving environment. *Responsibilities:* - Provide level 2 technical support to customers and internal users - Resolve complex hardware and software technical issues - Collaborate with the technical support team to resolve incidents and problems - Develop and maintain technical documentation and support procedures - Participate in the implementation and configuration of hardware and software solutions *Requirements:* - University degree in Computer Engineering, Computer Science, or related field - 2-4 years of experience in hardware and software technical support - Knowledge of Windows and Linux operating systems - Experience with server and network hardware and software - Excellent communication and problem-solving skills *Desirable Skills:* - Structured cabling, installation and maintenance of Windows servers, SQL Server, DHCP server, configuration of Cisco switches and routers, personal tools for providing smart hands support. - Technical support certifications (Microsoft, CompTIA, etc.) - Experience with incident and problem management tools - Knowledge of scripting and programming (PowerShell, Python, etc.) If you are interested in this opportunity, please send your resume Job Type: Full-time Work Location: In person