**About Us** Tomorrow Law Immigration is a fast\-growing, modern immigration law firm dedicated to providing world\-class service, clear communication, and compassionate support to our clients. We believe in structured systems, high standards, and a client\-first approach — and we’re expanding our Customer Care team. If you love helping people, thrive in organized environments, and want to be part of a professional, mission\-driven team, we want to meet you. **Position Summary** The **Customer Care Agent** is the first point of contact for our clients and plays a key role in setting expectations, collecting documents, and moving cases smoothly through our workflow. You will support clients during the early stages of their case, provide updates, and ensure all required information is gathered so the Case Management team can begin producing the legal packet. This is **not** a sales role and **not** a legal advisor role. This is a **client support \+ document coordination** position. **Responsibilities** * Welcome newly signed clients with professionalism and warmth * Explain the beginning of the immigration case process (script provided) * Confirm payment arrangements and send required onboarding materials * Collect required documents and ensure everything is uploaded correctly * Start FOIA requests once client IDs are received * Maintain weekly follow\-ups with clients in “Pending Documents” status * Provide case updates using approved scripts and Filevine notes * Respond to client questions within policy timelines * Identify red flags or issues and escalate to supervisors * Document all client interactions with screenshots and notes * Coordinate with the FOIA and Case Management teams to ensure smooth handoffs * Deliver service with empathy, accuracy, and urgency **Minimum Requirements** * **1\+ year of experience in customer service or client\-facing communication** * (Law firm or immigration experience is a plus, but not required) * Strong communication skills (written \+ verbal) * Ability to follow structured workflows and meet follow\-up deadlines * Tech\-savvy and comfortable learning new systems * Reliable, organized, and detail\-oriented * Ability to maintain professionalism with frustrated or anxious clients * Bilingual (English/Spanish) highly preferred * Must be able to work in a fast\-paced environment with high accuracy * Must never provide legal advice — training provided **What We Offer** * Competitive pay * Professional, supportive work environment * Training and growth opportunities * Structured workflows that make your job easier * Opportunities to advance to Case Management or Supervisory roles * A mission\-driven team helping immigrant families every day **Ideal Candidate Qualities** We are looking for someone who is: * Friendly, patient, and empathetic * Extremely organized * Consistent with follow\-ups * Comfortable with technology * A great communicator * Able to follow processes and scripts * A team player * Trustworthy and dependable **How to Apply** Submit your resume through Indeed. A cover letter is not required but is encouraged. Job Type: Full\-time Pay: $10,000\.00 \- $30,000\.00 per month Work Location: In person Expected Start Date: 08/12/2025