At **Grupo Coppel**, we are a community where human dignity prevails over any other condition, which is why we support inclusion, diversity, and equal opportunities without discrimination based on race, place of origin, religion, beliefs, age, appearance, sexual orientation, gender identity, disability, etc. Mexican business group founded in Culiacán, Sinaloa. In 2025, it will celebrate 84 years of improving the lives of millions of Mexicans. It operates in all states of the country, has more than 118,000 employees, and is one of the top 10 employers in Mexico. It consists of three business units: **Coppel Stores, Afore Coppel, and BanCoppel.** **Position Objective:** Carry out home collection activities for the various financial products offered by Grupo Coppel, supporting the maintenance of a healthy portfolio through effective portfolio recovery management, delivery of account statements, and confirmation of customer information, providing comprehensive and continuous support. **Main Responsibilities:** * Identify, within their assigned area, customers with overdue accounts, aiming to provide timely follow-up, arrange payment agreements, and/or receive payments to bring accounts current. * Confirm the address and personal details of each customer applying for credit for any of the group's financial services, ensuring data accuracy to enable better credit analysis and response. * Deliver account statements, promotional materials, and the Coppel newspaper to customers promptly, along with guidance based on expressed needs, thereby increasing customer satisfaction with the group's services. * Submit received payments and/or payment agreements made with customers so they can be recorded in the system and account information updated by the end of the day. * Promote Coppel Credit by inviting individuals to apply for credit, thereby expanding the group’s customer base. * When necessary, collect items that have overdue payments as specified in internal policies, allowing partial recovery of the outstanding balance. **Available Locations:** * Manzanillo, Colima * Colima, Colima **Required Profile:** * **Secondary education level required** * Experience in customer service. * Strong communication skills. * Interest in fieldwork. \#boostoct2025 Job type: Full-time, Indefinite duration Salary: From $11,320.00 per month Benefits: * Educational assistance * Salary increases * Transportation allowance or service * Savings fund * Employee discounts * Discounts and preferential pricing * Maternity leave exceeding legal requirements * Paternity leave exceeding legal requirements * Sick days * Company parking * Free parking * Option for indefinite contract * Employee referral program * Medical expense insurance * Dental insurance * Life insurance * Company phone * Free uniforms * Additional vacation days or paid leave * Grocery vouchers Workplace: On-site employment