A prestigious company is seeking: IT TECHNICAL SUPPORT ANALYST Requirements: Education: Bachelor’s degree in Systems Engineering, Computer Science, or a related field. Minimum 5–8 years of experience in the field. Service-oriented attitude. Responsibilities: * First-level technical support and assistance to users. * Basic incident diagnosis. * Escalation of issues to higher support levels when necessary. * Ticket tracking and documentation of solutions. **User support for WMS and TMS.** * Perform equipment configuration backups. * Replace structured cabling connectors. * Conduct equipment testing and inspection to ensure optimal functionality. * Inventory management. * Warranty tracking and coordination for equipment. We offer: Statutory benefits. Benefits exceeding statutory requirements. Work schedule: Monday to Friday. Work location: Toluca. Position type: Full-time, indefinite-term contract. Salary: $18,000.00 – $20,000.00 per month. Benefits: * Company-provided parking. * Option for an indefinite-term employment contract. * Life insurance. * Complimentary uniforms. * Grocery vouchers. * Restaurant vouchers. Workplace: On-site employment