Join the Misión team! Hotel Misión San Gil is looking for a Quality professional, passionate about hospitality and service. If you are motivated by continuous improvement, attention to detail, and ensuring memorable experiences, we are looking for you! San Juan del Río Send your CV to: rpmisioncentro@hotelesmision.com.mx Position Profile – Quality Position: Quality Coordinator Area: Operations / Guest Service Reports to: General Manager Location: Hotel Misión San Gil Position Objective: Ensure compliance with chain quality standards, promoting continuous improvement across all operational areas to guarantee guest satisfaction and achievement of distinctions and certifications. Main Responsibilities: * Supervise and evaluate the proper implementation of service standards and operational procedures. * Coordinate internal quality, safety, and hygiene audits. * Monitor guest satisfaction indicators and develop action plans. * Follow up on training programs and quality distinctions (H, M, Punto Limpio, etc.). * Prepare monthly quality reports and propose operational improvements. * Promote a culture of service and attention to detail across all departments. Requirements: * Bachelor’s degree in Tourism, Hotel Administration, or related field. * Minimum of 1 year of experience in hotel quality or supervisory roles. * Knowledge of tourism regulations and quality certifications. * Experience handling performance indicators and reporting. * Excellent communication, leadership, and teamwork skills. Key Competencies: * Customer orientation * Attention to detail * Effective communication * Analytical thinking * Proactivity and follow-up Employment Type: Full-time, Indefinite term Salary: $5,000.00 - $9,500.00 per month Benefits: * Dining services * Free uniforms Workplace: On-site position