Job Summary: Warranty and physical replacement analyst responsible for document validation, failure analysis, and administrative process management for home appliances and white goods. Key Responsibilities: 1. Data analysis and report generation 2. Customer service and complaint follow-up 3. Refund management and document validation **Warranty Analyst / Physical Replacement Analyst** **Base Salary: $12,000 NET** **Work Location:** Tlalnepantla (at SAT offices) **Schedule:** Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 3:00 PM We Offer: * Base salary of $12,000 NET * Job stability * Statutory benefits Main Responsibilities: * Document validation against internal system * Data analysis and report generation * Warranty assessment for home appliances and white goods * Analysis of reported failures and document validation for physical replacements * Shipment and pickup tracking with courier services * Customer service and complaint follow-up * Data entry and information control * Refund management * Verification and validation of banking and personal documents for deposits Requirements: * Prior experience in similar administrative roles (warranties, refunds, document validation) * Preferably incomplete bachelor’s degree * Intermediate Excel skills (formulas, pivot tables, VLOOKUP) * Excellent analytical ability Competencies: * Problem solving * Teamwork * Follow-up and control * Frustration tolerance * Organization and attention to detail If you meet the profile and seek stability with professional growth, apply now! Job Type: Full-time Salary: $14,000.00 - $15,000.00 per month Benefits: * Life insurance Work Location: On-site employment