Technical Support SE

Description

Summary: Provide technical support and assistance for solar PV and electronics via phone and email, liaising with various departments and documenting all interactions. Highlights: 1. Technical support for solar PV and electronics 2. Engage with customers and international departments 3. Opportunity for national and international travel Requirements:* Relevant technical education and experience in electronics or electrical installations, including certification to work with electricity. * Knowledge of information and network technologies / solid technical understanding of solar photovoltaic (PV) and electronics. * Ability to handle high volume of phone calls and emails. * Ability to prioritize and problem solving. * Strong work ethics and team player. * Strong Microsoft windows and office skills (Microsoft Dynamics CRM experience is an advantage). * Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers. * English language written and spoken skills (minimum C1 level) \& Spanish as native language. * Willingness to travel Nationally and Internationally when it is required. Tasks and Responsibilities:* Provide technical support and assistance by phone and email to our directly supported installers and customer in the United States and Canada. * Contact people for technical questions from colleagues in both local and international departments. * Liaise with Fronius USA LLC as well as the service, sales and repair center departments. * Accurately document all support case including customer and internal communication. * Excels in time management and organizational skills. * Evaluate customer needs for upgrades or upselling of current or new installations. * Represent Fronius USA LLC in a professional and respectful manner while also, promoting the Fronius Way philosophy. * Follow escalation guidelines. * All other duties as assigned by Management. Are you ready for Fronius? Apply online now and become part of the Fronius family!