SUPERVISOR

Description

Position Summary: Supervise the store’s overall operations, serving as a role model for the team by providing direction, feedback, and ensuring excellent customer service within an optimal work environment. Key Responsibilities: 1. Lead and supervise store operations 2. Ensure customer satisfaction and a positive work environment 3. Develop and train the team Supervise overall operations across all areas of the store, serving as a role model for your team. Provide necessary direction and feedback to your direct reports to coordinate proper execution of store operational processes, creating an optimal work environment and delivering excellent service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, incorrect employee recommendations, or catalog errors—always placing the customer first and guaranteeing their full satisfaction. * Ensure all parts and products are located in their assigned positions in the store and that physical inventory matches system records, executing flawless weekly inventory maintenance tasks. * Supervise store operational activities, serving as a role model and ensuring employees provide customer advice and utilize all tools—including the electronic catalog and diagnostic and testing equipment provided by AutoZone—to deliver reliable advice and genuine solutions to our customers’ needs, while also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when identifying areas requiring improvement and training. * Supervise that all employees comply daily with their scheduled work hours and AutoZone’s dress code, interact with each other and our customers with the highest levels of respect, courtesy, and professionalism, and apply AutoZone’s guidelines and values. * Review and analyze the Profit & Loss (P\&L) report periodically to identify opportunities for expense control and contribute to improvements by promoting a culture of cost-saving across all controllable expenditures within the team. * Assign and follow up on tasks for area supervisors—including planogram setup, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, parking lot—as well as reviewing daily cash counts from the main register, performing cash sweeps, and conducting register closings for staff under your supervision, following AutoZone-provided procedures. * Supervise and ensure employees wear AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, performing vehicle tests, or working at in-store test stations, thereby helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of experience as a supervisor in retail, warehouse, or store environments * Flexible availability to work various shifts AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center—the Centro de Apoyo a Tiendas (CAT)—located in Monterrey, Mexico; one Business and Technology Store Support Center (BTSSC) located in Chihuahua; and more than 16,000 AutoZoners nationwide. Our customer-first mindset and commitment to Going the Extra Mile define who we are—for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future. AutoZone, and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected category.