Help Desk Agent

Description

Job Summary: We are seeking a Help Desk Agent with interest in user support and assistance to monitor engineers, manage access requests, and track tickets. Key Highlights: 1. User support and assistance area 2. Monitoring and tracking of tasks to ensure timely assistance 3. Database management and report generation **Vacancy: Help Desk Agent (Customer Support)** Are you interested in user support and assistance? Join our team! **We Offer:** * Salary: **MXN $10,000 per month, tax-free** * Hybrid work mode (equipment provided) * Statutory benefits. **Working Hours:** * Monday to Friday: 9:00 a.m. to 7:00 p.m. * Saturdays: 9:00 a.m. to 2:00 p.m. \- 1 rotating on-call shift per month from home. **Work Location:** Giotto 46, Mixcoac, Benito Juárez, CDMX (5 minutes from Mixcoac metro station) **Main Responsibilities:** * Monitoring engineers to ensure proper calendar-based service delivery * Requesting branch access permissions * Tracking tickets (from initiation to closure) * Database management * Report generation **Requirements:** * Completed high school education * Proficiency in Microsoft Office and Excel (pivot tables, formulas) * Experience or familiarity with software platforms (ServiceNow preferred) **Interested Candidates:** Apply by submitting your CV through this channel. Employment Type: Full-time Salary: MXN $10,001.25 \- $10,641.38 per month Workplace: On-site