**Additional Information** **Job Number**25168645 **Job Category**Rooms \& Guest Services Operations **Location**Siari a Ritz\-Carlton Reserve, Carretera Federal 200 Tepic\-Puerto Vallarta Km 88 300 Col., Municipio de Compostela, Nayarit, Mexico, 63720 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Operate the telephone switchboard to answer calls. Process guest requests for wake-up calls, call forwarding, and other calling-related services. Inform guests of any messages (e.g., voicemail, email, faxes) they have received and deliver them to their room upon request. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into the computer system, contact the appropriate person or department (e.g., Bell Staff, Housekeeping), and follow up with the guest to ensure their request has been satisfactorily resolved. Provide guests with information about room features, hotel amenities, and local points of interest. Assist guests with internet access. Report accidents, injuries, and unsafe working conditions to management. Comply with all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Greet and acknowledge all guests according to company standards, anticipate their service needs and fulfill them, assist persons with disabilities, and thank guests sincerely. Communicate clearly and professionally with others and answer telephones using proper protocols. Foster and maintain positive working relationships with others and support the team in achieving common goals. Adhere to quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for extended periods or for the entire workday. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* With more than 100 award-winning hotels worldwide, the ladies and gentlemen of The Ritz\-Carlton create such exceptional experiences that guests remember long after they have left. We aim to attract the best hospitality professionals in the world to create lasting memories, as we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standard for outstanding and personalized luxury service around the world and take pride in delivering excellence in guest care and comfort. Your role will be to ensure that The Ritz\-Carlton's "Gold Standards" are met with kindness and attention every day. The Gold Standards are the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and the belief that our culture drives success, The Ritz\-Carlton has earned its reputation as the world's leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards, including the Employee Promise, Service Values, and Credo. Furthermore, we promise to provide you with the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you become part of a portfolio of brands within Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** the best version of yourself.