At Jaguar Kitchen Factory, diversity enables us to bring together people with diverse experiences, skills, and perspectives—this is what most enriches our workplace. As our company grows, we want you to grow with us. JOIN OUR TEAM AS A COMMUNITY MANAGER! Requirements: Education: Bachelor’s degree in Marketing, Communications, Journalism, Advertising, or related fields. Experience: Proven 2–3 years of experience managing online communities and social media for brands (B2C or B2B experience, as applicable). 1 year of experience using social media management, scheduling, and monitoring tools (e.g., Hootsuite, Sprout Social, Buffer, Meta Business Suite). 2–3 years of experience analyzing social media metrics (platform-specific Insights or tools such as Google Analytics). Strong writing ability with excellent spelling, grammar, and appropriate tone. Ability to propose original content and respond quickly to trends. Ability to perform under pressure and self-manage during conflicts. Problem-solving orientation and genuine connection with audiences. Ability to interpret data and translate it into strategic actions. Ability to manage multiple platforms and content calendars. Responsibilities: 1. Content Creation and Planning: Collaborate with the Marketing/Content team to design the publishing calendar, ensuring content is engaging and platform-appropriate (Facebook, Instagram, LinkedIn, TikTok, etc.). Draft and schedule daily posts, maintaining brand voice and tone consistently. Produce basic visual and audiovisual content (or coordinate its production) for social media. 2. Community Management and Engagement: Actively monitor the brand’s presence across social media and forums. Respond promptly and effectively to comments, direct messages, and mentions (positive, neutral, and negative). Foster ongoing audience participation and dialogue, turning followers into brand advocates. Identify and categorize influencers, brand advocates, and key users. 3. Crisis and Reputation Management: Detect negative comments or sensitive topics early. Apply the online crisis management protocol and route complex complaints or inquiries to the appropriate departments (e.g., Customer Service). Protect and uphold the brand’s positive reputation and image in the digital space. 4. Analytics and Reporting: Use analytics tools to measure post performance (reach, engagement, clicks). Prepare periodic reports (weekly/monthly) featuring key metrics (KPIs) and recommend adjustments to the content strategy. Analyze competitors and digital market trends. We Offer: Starting salary from $12,000.00 MXN, commensurate with experience Statutory benefits Major Medical Expense Insurance (SGMM) Growth and development opportunities Free parking Work schedule: Monday–Thursday, 7:30 AM–5:30 PM; Friday, 7:30 AM–2:00 PM Position Type: Full-time Salary: Starting at $12,000.00 MXN per month Benefits: * Free parking * Major medical expense insurance Application Question(s): * Which social media platforms do you use most? Education: * Completed bachelor’s degree (preferred) Language: * English (preferred) Work Location: On-site