Universal Executive Training

Description

**Header \- External** ------------------------- VP: VPGM Southern Pacific Region Entity: Location Type: Offices Tda Pto Vallarta Fluvial I **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Key Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level standards, thereby providing alternatives for problem resolution. Execute quality standards established by Management and ensure the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Perform specialized activities aligned with established objective-driven processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Preferred Education: Incomplete degree in Communication Sciences, Administration, or related fields; Bachelor’s degree in Administration or related field. * *If selected as the candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required education level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through reasonable accommodations within the workplace.