**Additional Information** **Job Number**25171796 **Job Category**Reservations **Location**W Punta de Mita, Km 8\.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico, 63734 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Supervise the accuracy of room blocks, reservations, and market codes for group bookings. Communicate company values and/or culture to new employees. Review and implement new reservation procedures. Process all room reservations, requests, changes, and cancellations received by phone, fax, or email. Identify guest needs regarding reservations and determine appropriate room type. Verify availability of room type and rate. Explain guarantee policies, special rates, and cancellation policies to callers. Handle and document special requests. Answer questions about hotel facilities, services, and room accommodations. Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Respond to difficulties arising when assisting guests with their reservation requests. Set up proper billing accounts according to Accounting policies. Resolve, address, and document guest problems and concerns, or escalate and refer them to the appropriate person. Assist management in training, scheduling, counseling, disciplining, motivating, and coaching employees, and serve as a role model and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Comply with all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect the company's assets. Greet and acknowledge all guests according to company standards; anticipate their service needs, respond accordingly, and express genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using proper protocols. Develop and maintain positive working relationships with others. Meet quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Relevant Work Experience: At least 2 years of relevant work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* The mission of W Hotels is to awaken curiosity and expand worlds. We are a place to enjoy life. We are here to open doors and minds. Constantly inspired by new faces and new experiences, our core is a harmonious and ever-ready spirit that has made us famous for reinventing the rules of luxury worldwide. The Whatever/Whenever service is our culture and the service philosophy that brings guests' passions to life. If you are original, innovative, and always looking toward the possibilities the future offers, we welcome you to W Hotels. By joining W Hotels, you join a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self.