**Additional Information** **Job Number**25185663 **Job Category**Rooms \& Guest Services Operations **Location**Marriott Puerto Vallarta Resort \& Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico, 48335 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assign room according to request and guest preferences whenever possible. Pre-register selected guests and prepare key packages. Organize and coordinate check-in and pre-registration procedures for arriving groups. Review, follow up, and handle requests for room changes or departure date adjustments when possible; communicate status to relevant staff. Confirm reservations and cancellations. Review daily out-of-order rooms. Ensure rates comply with market standards and that all exceptions are documented. Verify and adjust billing for guests. File guest paperwork or documentation. Organize and process all guest check-in and check-out records. Activate room keys. Obtain valid payments. Identify the number of over-assigned rooms. Check for duplicated reservations; block rooms. Responsible for preparing daily reports. Follow up with guests to ensure their requests or issues have been resolved to their complete satisfaction. Receive, register, and relay messages accurately, completely, and legibly. Comply with all company policies and procedures, ensure uniform and personal appearance are neat and professional, maintain confidentiality of proprietary information, and protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and address them; thank them sincerely; assist people with disabilities. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer phones using proper protocols. Coordinate tasks and work with other departments. Serve as a departmental role model or mentor. Cultivate and maintain positive working relationships with others; support the team in achieving common goals. Adhere to quality and safety standards. Stand, sit, or walk for prolonged periods. Enter and locate information using computers and/or point-of-sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development program is not required Related Work Experience: Less than 1 year of related work experience. Supervisory Experience: Supervisory experience is not required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality, constantly innovating while preserving the comfort of the familiar around the world. As a host at Marriott Hotels, you will help us uphold the promise of "Wonderful experiences, every time" through thoughtful and genuine service that anticipates guests' needs, enhancing this living legacy. With a name synonymous with hospitality worldwide, we are proud to invite you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will become** part of an incredible global team, and **you will grow** into your best self. JW Marriott is part of Marriott International’s luxury portfolio and includes over 100 beautiful hotels in prominent cities and premier resort locations around the world. JW believes employees come first because if you are happy, guests will be too. JW Marriott associates are trusted, innovative, genuine, intuitive, and carry forward the legacy of the brand and company founder, J. Willard Marriott. Our hotels offer an unparalleled work experience, where you'll be part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates training, development, recognition opportunities, and most importantly, a place where you can pursue your passion in a luxury environment focused on holistic well-being. Exceptional guest care begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will become** part of an incredible global team, and **you will grow** into your best self.