**Additional Information** **Job Number**25190757 **Job Category**Rooms \& Guest Services Operations **Location**W Punta de Mita, Km 8\.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico, 63734 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Respond to guest requests for arrangements or special services (e.g., transportation, reservations, laundry service) by making arrangements or identifying appropriate providers. Address special requests from guests with exceptional needs and follow up to ensure satisfaction. Gather, summarize, and provide guests with information about the hotel and nearby area amenities, such as events and special activities. Handle, record, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate person or department (e.g., Bell Staff, Housekeeping Department), as needed, to resolve guest calls, requests, or issues. Review employee shift logs and daily memo books and document relevant information in records. Monitor availability of seating, service, safety, and guest well-being in the club lounge. Report accidents, injuries, and unsafe working conditions; participate in required safety training and obtain necessary certifications. Comply with all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Greet and acknowledge all guests according to company standards, anticipate their service needs and fulfill them, assist people with disabilities, and thank guests sincerely. Communicate clearly and professionally with others, prepare and review written documents accurately and completely, and answer telephones using proper protocols. Develop and maintain positive working relationships with others, support team members in achieving common goals, and listen and respond appropriately to other employees' concerns. Meet quality assurance expectations and standards. Stand, sit, or walk for extended periods or for the entire workday. Move, lift, or carry objects weighing 10 pounds or less. Perform other reasonable job duties as requested by supervisors. REQUIRED SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* The mission of W Hotels is to awaken curiosity and expand worlds. We are a place to enjoy life. We are here to open doors and minds. We constantly draw inspiration from new faces and new experiences. At our core is a harmonious and ready-for-anything spirit that has made us famous for reinventing the rules of luxury worldwide. The Whatever/Whenever service is our culture and the service philosophy that brings guest passions to life. If you are original, innovative, and always looking toward the possibilities offered by the future, we welcome you to W Hotels. By joining W Hotels, you join a portfolio of brands within Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self.