CONTROL DESK ASSISTANT

Description

Job Summary: Attends to and guides customers and operators, receiving, reviewing, and scheduling documentation for product intake and withdrawal, ensuring effective communication. Key Highlights: 1. Customer service and communication with operators. 2. Documentation management for product receipt and shipment. 3. Teamwork and proactivity. **GRUPO ARCOSA is seeking a CONTROL DESK ASSISTANT in El Sauz Alto \- Pedro Escobedo, Querétaro** ----------------------------------------------------------------------------------------------- **GRUPO ARCOSA** **A Mexican market-leading company proudly Mexican, specializing in temperature-controlled warehousing, refrigeration services, and cold-chain manufacturing.** **CONTROL DESK ASSISTANT** **LOCATION:** Mexico \- Querétaro Highway km 178\+175, El Sauz Alto, Pedro Escobedo, Qro. CP 76729 **SCHEDULE:** Morning shift Monday to Friday from 06:00 to 16:00 and Saturday from 06:00 to 11:00 hours. Monday to Friday from 07:00 to 17:00 and Saturday from 07:00 to 12:00 hours. Includes a 1.5-hour lunch break. * *Availability required for rotating shifts every 15 days.* **SALARY:** **$11,000 to $12,000 MXN monthly**, tax-free. * *Payment is biweekly via Santander bank card.* **BENEFITS:** All statutory benefits (15-day year-end bonus, 12 vacation days, 25% vacation premium, and social security) **CONTRACT TYPE:** (Direct employment with the company) **YOUR RESPONSIBILITIES WILL INCLUDE:** * Attending to and guiding customers or operators courteously at the counter or through any other authorized communication channel to manage product receipt and shipment. * Receiving, reviewing, validating, and scheduling documentation submitted by customers for product intake or withdrawal. * Verifying that the customer is not blocked from product dispatches and informing the Control Desk Supervisor and Post-Sales Executive if blocked. * Confirming product availability to customers in the issued withdrawal letters. * Notifying the customer, Post-Sales Executive, and Control Desk Supervisor—verbally and in writing—of any missing documents or information required for product intake or withdrawal. * Delivering the dispatch letter and withdrawal documentation to the Warehouse Manager or Operations Coordinator for preparation and fulfillment. * Reporting to the Control Desk Supervisor any discrepancies between warehouse records and actual dispatches. **REQUIREMENTS:** * Education: High school diploma. * Experience: 1 year in a similar role. * Knowledge of: + Customer service + Microsoft Office + Excel + Inventory management + ERP systems **SKILLS:** * Customer service * Effective communication * Teamwork * Proactivity * Responsibility and commitment **Desired Education Level:** Upper Secondary **Desired Experience Level:** Mid-Level **Departmental Function:** Logistics / Transportation **Industry:** Transportation, Logistics, Supply Chain, and Warehousing **Skills:** * Customer service * Effective communication * Attention to detail *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69e791a95300003000e783b9\&source\=indeed*