**Role Summary:** The Human Resources Customer Service Representative will help build a people-centered culture that delivers business results. Provide expert HR advice to leadership and employees, as well as daily HR support, within a Flowserve business unit. Hybrid role: 3 days in office / 2 days remote **Responsibilities:** * Respond to customer requests (calls, chats, tickets) and provide guidance to associates and managers * Consistently execute HR processes using case management, chat, and telephony * Provide guidance to employees and managers on self-service transactions and navigation of the HR portal * Investigate solutions for customer inquiries and escalate as needed * Understand and effectively communicate HR policies, processes, and procedures * Adhere to Flowserve’s security policies, integrity standards, and code of conduct * Perform other duties as required and assigned by the supervisor **Requirements:** * Bachelor’s degree in Business/HR * Ideally 2–3 years of experience in HR, customer service, or HR service delivery * Proficiency in English and Spanish; Portuguese is a plus * Exceptional customer service skills, emotional intelligence, and empathy * Excellent probing skills to identify the customer’s true need * Resourcefulness and ability to quickly find answers * Meticulous in responding to inquiries and resolving issues * Adaptable to diverse customer types and situations * Technologically savvy to enhance and automate activities * Confidentiality and discretion when handling sensitive information * Executive presence and ability to deliver high-touch support **Preferred:** * Studies in Human Resources and relevant experience * Prior experience in HR Operations * Practical knowledge of Workday and/or Neocase Flowserve is a global leader in manufacturing and after-market services for comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future and making the world a better place for everyone. With 16,000+ employees across 50+ countries, we combine global reach with local presence. Our team challenges itself to approach every situation with ingenuity and creativity to help deliver the most innovative flow control products and services to our customers. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who supply energy, fresh water, pharmaceuticals, and other essentials to consumers, businesses, and governments globally. We invite you to launch your talents and career at Flowserve. **Req ID** : R-17370