Bilingual Logistics Operations Coordinator

Description

Job Summary: Efficiently coordinate the operational activities of assigned accounts, ensuring on-time deliveries and meeting customer service expectations through monitoring and timely status updates. Key Highlights: 1. Efficient operational coordination and customer service 2. End-to-end management of shipments and logistics documentation 3. Opportunity to propose effective operational solutions **JOB PURPOSE** To efficiently coordinate operations for assigned accounts by updating container statuses promptly and accurately, ensuring all shipments are delivered on time and meeting customer service expectations. **KEY RESPONSIBILITIES** 1\. Monitor emails, customer groups, and carriers. 2\. Address customers' operational needs promptly and effectively. 3\. Receive and review documents submitted by the customer (CCP, Lay\-Out, DODA, ENTRY, BOL, and POD). 4\. Request status updates for units collecting customer goods from various warehouses. 5\. Ensure unit availability with carriers to meet customer demand. 6\. Send requested reports to the customer via email. 7\. Update empty and loaded containers in the system. 8\. Place orders after verifying all data entries for accuracy. 9\. Update statuses and capture data across various customer platforms. 10\. Enter data for assigned units into the system. 11\. Ensure efficient and productive use of company-owned containers. 12\. Prepare instruction letters and verify their presence in the system. 13\. Update internal reports and track internal operational KPIs. 14\. Close shipments and verify that proof-of-delivery (POD) documents are uploaded to the system. 15\. Request appointment dates and enter customer-provided appointments into the system. 16\. Request cross-border documentation from the customs broker or U.S. broker, upload them to the system (BOL, DODA, and ENTRY), and request corrections if required. 17\. Notify the customer in case of cargo theft, accidents, or delays, and resolve the situation promptly. 18\. Maintain a shift handover delivery log. 19\. Forward orders for carrier payment and customer invoicing. 20\. Propose effective solutions for ongoing operational processes. **Requirements** 21 years of age or older. English proficiency: 70%–80% (written and spoken preferred). Technical degree, Engineering, or Bachelor’s degree (preferred). Preferably 1–2 years of experience in a similar role. Occasional travel; visa desirable. **Knowledge:** · MS Office proficiency (Intermediate). · Knowledge of logistics, customs, and transportation processes. · Familiarity with KPIs (Optional). · Customer-oriented operational focus. **Skills:** · Strong written and verbal communication skills. · Adherence to standards and procedures. · Availability for rotating shifts and overtime. · Effective communication with customers and internal staff. · Problem analysis and resolution. · High sense of responsibility. · Planning and time management. · Self-direction. · Task prioritization. **Desired Competencies:** · Learning agility. · Adaptability to change. · Attention to detail. · Proactivity and continuous improvement mindset. · Teamwork. · Self-discipline. Employment Type: Indefinite-term position Salary: $20,000\.00 \- $23,000\.00 per month Benefits: * Company parking Application Question(s): * Most recent salary * Salary expectation * Which of the following shifts interests you? First Shift: 8:00 am\- 5:30 pm Second Shift: 5:00 pm\- 1:00 am Third Shift: 1:00 am\- 8:00 am * English proficiency level? Candidate will be assessed for bilingual capability. Work Location: On-site employment