Help Desk Analyst

Description

Position Summary: We are seeking a Service Desk Analyst with experience in problem resolution and solid IT knowledge to provide technical support to internal and external users, manage incidents, and work under pressure. Key Highlights: 1. Being the first point of contact for users requiring technical support. 2. Ability to work under pressure and handle multiple tasks simultaneously. 3. Skill in quickly diagnosing and resolving technical issues. **Job Description:** We are looking for a Service Desk Analyst to join our technical support team. The ideal candidate will have experience in problem resolution and solid knowledge of information technology (IT) systems. The Service Desk Analyst serves as the first point of contact for internal and external customers requiring technical assistance. The selected candidate must be capable of working under pressure and handling multiple tasks simultaneously. **Responsibilities:** Serve as the first point of contact for users requiring technical support. Log and update incidents in the service desk management system. Perform problem resolution for logged incidents. Assign incidents to the appropriate technical specialists when necessary. Provide regular updates to customers regarding the status of their incidents. Provide remote technical support to users. **Requirements:** Technical degree in computer science or equivalent, or at least 1 year of relevant experience. Prior experience in resolving technical issues. Practical knowledge of operating systems and productivity software (Microsoft Office, Adobe Acrobat, etc.). Ability to work under pressure and handle multiple tasks simultaneously. Skill in quickly and effectively diagnosing and resolving technical issues. Practical knowledge of networking protocols and information security concepts. **We Offer:** Salary \- MXN 10,500 gross per month Work schedule Rotating shifts