Service Desk Analyst

Description

Position Summary: We are seeking a Service Desk Analyst with experience in resolving technical issues and solid IT knowledge to join our support team. Key Highlights: 1. First point of contact for technical assistance to internal and external users 2. Coordination and follow-up of field engineering 3. Ability to work under pressure and handle multiple tasks simultaneously **COMPUSOF MEXICO** We are seeking to hire a Service Desk Analyst to join our technical support team. The ideal candidate will have experience in problem resolution and strong knowledge of information technology (IT) systems. The Service Desk Analyst serves as the first point of contact for internal and external customers requiring technical assistance. The selected candidate must be capable of working under pressure and handling multiple tasks simultaneously. **Responsibilities:** * Coordinate and follow up on field engineering activities. * Serve as the first point of contact for users requiring technical support. * Log and update incidents in the system. * Perform troubleshooting for logged incidents. * Generate performance reports for area management. **Requirements:** * Technical degree in computer science or equivalent, or at least 1 year of relevant experience. * Experience coordinating and following up on tickets assigned to field engineering. * Prior experience in resolving technical problems. * Practical knowledge of operating systems and productivity software (Microsoft Office, Adobe Acrobat, etc.). * Ability to work under pressure and handle multiple tasks simultaneously. * Skill in quickly and effectively diagnosing and resolving technical problems. **We Offer:** * Year-end bonus. * Vacation bonus. * IMSS social security contributions. * Training. * Monthly food voucher card. ***Are you interested?*** ***Don’t wait—apply now through this channel and start your process with the best option!***