TECHNICAL SUPPORT

Description

Job Summary: Responds to and resolves technical support incidents, providing support for internal systems, diagnosing failures in equipment and networks, and managing users within a dynamic environment. Key Highlights: 1. Dynamic role with comprehensive technical support covering hardware, software, and networks. 2. Opportunity to work with mechatronic and industrial systems (PLCs). 3. Promotes the development of skills such as analysis and problem-solving. **ARCOSA GROUP** **Market-leading company, proudly Mexican, specializing in temperature-controlled storage, refrigeration services, and cold-weather manufacturing.** **TECHNICAL SUPPORT** **LOCATION:** Mexico \- Querétaro Highway km 178\+175, El Sauz Alto, Pedro Escobedo, Qro. CP 76729 **SCHEDULE:** Morning shift Monday \- Friday from 07:00 to 17:00, and Saturday from 07:00 to 12:00 Afternoon shift Monday \- Friday from 11:00 to 21:00, and Saturday from 11:00 to 16:00 Includes a 1.5-hour lunch break. **SALARY:** **$18,000 MXN per month**, NET. Payment is biweekly via Santander bank card. **BENEFITS:** All legally mandated benefits (15-day year-end bonus, 12 vacation days, 25% vacation premium, and social security) **CONTRACT:** (Direct employment with the company) **YOUR RESPONSIBILITIES WILL INCLUDE:** 1\. Responding to and resolving technical support incidents (hardware, software, network, peripherals) 2\. Providing support for internal systems 3\. Diagnosing failures in: i. Computer equipment ii. Printers (including thermal/Zebra printers) iii. Networks (LAN/WiFi) iv. Telephony and internet 4\. Installation, configuration, and maintenance of: i. Computer equipment ii. Corporate software iii. Mobile devices and RF equipment 5\. User management: i. User onboarding, offboarding, and modifications ii. Permissions and access rights iii. Tracking and closing of support tickets iv. Documentation of recurring incidents and solutions v. On-site and remote support 6\. Escalating incidents to second-level support or vendors 7\. Assisting in the implementation of technology projects 8\. Providing technical support for mechatronic and industrial PLC equipment, **REQUIREMENTS:** · Education: TSU degree, or incomplete/completed Engineering degree in Mechatronics, Electronics, Systems/Computer Science, Automation, or related field. · Experience: 1 to 3 years in a similar position. · Knowledge of: o Computer hardware and peripherals, PC and laptop diagnostics and maintenance o Operating systems: Windows XX, Linux o Basic networking: TCP/IP, VLANs, structured cabling, basic switch and router configuration, connectivity diagnostics o Software: Office 365, enterprise systems (WMS, ERP) o Support tools and ticketing systems o Printers: Laser, label, thermal Zebra o Basic electronics and electricity. o Sensors, actuators, pneumatics (desirable). o Reading and interpreting electrical diagrams. o PLCs: ladder logic reading, monitoring, basic modifications. o Desirable: Basic SQL knowledge, servers, virtualization **SKILLS:** * Effective communication. * Analytical thinking and problem-solving ability. * Organization, order, and discipline. * Teamwork and service-oriented attitude. * Adaptability to dynamic plant environments. * Proactivity Salary: $18,000.00 per month Benefits: * Option for an indefinite-term contract Workplace: On-site employment