Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs at AT&T stores, achieving optimization and ensuring the best service and sales experience. Key Highlights: 1. Advise customers to optimize service 2. Establish a cordial and service-oriented relationship with customers 3. Ensure the best service and sales experience **Header \- External** ------------------------- VP: VPGM Region South Peninsula Entity: Quintana Roo Location Type: Cozumel Plaza Punta Langosta Store **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service quality, thereby providing alternatives for problem resolution. Implement quality standards established by Management and ensure the best service and sales experience. Accurately and completely route customer visits into company-managed systems to enhance satisfaction. Perform specialized activities aligned with goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Preferred Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s degree in Administration or related field. * *If selected as the candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations in the workplace.