Collections Analyst

Description

Job Summary: We are seeking a proactive collections officer to minimize outstanding balances and ensure timely payment for services, by monitoring overdue accounts and negotiating with clients. Key Highlights: 1. Proactive management of overdue accounts and payment follow-up. 2. Direct negotiation with special clients to regularize outstanding balances. 3. Preparation of reports and summaries on collections management. **Who Are We?** We are a company providing technological security solutions that deliver peace of mind, connecting people, families, and businesses with what matters most—supporting the mission of building a better, safer Mexico! With over 6,000 SME, residential, and corporate clients—including many of Mexico’s leading corporations. **What Is the Purpose of This Role?** To ensure timely and full collection of billed services and minimize existing outstanding balances in the company’s overdue client portfolio. **Main Responsibilities:** * **Overdue Portfolio Management:** Monitor and promptly follow up on the ANSA report (account aging), recording progress and detailed observations for each client. * **Proactive Collections Management:** Conduct follow-up calls and send email reminders requesting prompt payment and fulfillment of financial commitments. * **Reconciliation and Billing:** Manage re-billing processes due to changes in legal entity name or payment dates; coordinate with Customer Service to cancel invoices related to reported incidents. * **Specialized Client Support:** Visit and directly negotiate with special clients to establish payment terms and plans enabling resolution of their outstanding balances. * **Monitoring and Reporting:** Prepare weekly and monthly reports on collection activities for performance validation against departmental targets. * **Administrative Follow-up:** Send detailed account statements, including total amounts, service breakdowns, and corresponding invoices for prior months. **Requirements** * Prior experience in collections or similar roles. * Familiarity with collections management tools. * Ability to work under pressure and manage multiple tasks simultaneously. * Excellent communication and negotiation skills. **What We Offer:** * **Salary:** $12,600 gross monthly, paid biweekly. * **Statutory and Enhanced Benefits**, Savings Fund, Two Life Insurance Policies, Savings Plan, Grocery Vouchers, and GSI Employee Benefits/Discounts. * **Work Schedule:** Monday to Friday, 8:00 AM to 6:00 PM. * **Work Location:** Near San Antonio Abad Metro Station