IT Administrator / Dispatcher

Description

We are a company dedicated to providing Information Technology (IT) services and are seeking to hire our next **IT Administrator**. **Main Responsibilities** \* Continuously monitor the ticketing system, assigning new service requests and maintaining control over them. \* Assign service requests to field engineers based on response time, resolution capability, and coverage area. \* Directly track progress with field engineers, validating advancements, documenting on-site situations, and requesting evidence for ticket closure. \* Support project scheduling by utilizing available time slots between tickets. **Required Profile** \* Technical diploma or completed bachelor’s degree (preferably in administrative, IT, or related fields). \* Basic proficiency with digital tools (email, Excel, ticketing systems). \* Prior experience in operational support, help desk, or coordination is desirable. Working Hours \* Monday to Friday: 08:30–18:30 \* Saturday on-call shifts (remote): 08:30–14:00 **Compensation and Benefits** \* Gross monthly salary: $12,000 \* Biweekly payment via BBVA \* Full statutory benefits \* Year-end bonus: 15 days \* Vacation: 12 days starting from the first year \* Vacation premium: 25% \* 100% IMSS coverage \* Monthly food vouchers: $1,300 per month \* Meal allowance: $600 per month \* Work tools: smartphone with plan and laptop Work Location: **Puebla, downtown area** Position Type: Full-time Salary: $12,000.00 per month Benefits: * Company phone * Food vouchers Workplace: On-site employment