Banco Nacional Sales - Outbound Job Listings

Customer Service Agent (Afternoon Shift)64994793782402120

Indeed

Customer Service Agent (Afternoon Shift)

**JOB OBJECTIVE** This role serves as the first point of contact for users seeking technical assistance. The primary responsibility is to receive, document, and address low-complexity service requests and inquiries using a knowledge base and ticket management tools. This position is critical to ensuring a positive and efficient user experience. It is also responsible for validating that installed technologies function correctly from the day of installation or review. **RESPONSIBILITIES** * **Request Management:** Receive and log requests through multiple channels such as phone, email, chat, and the service portal. * **Escalation:** Effectively escalate incidents that cannot be resolved at Level 1, ensuring all relevant information is documented. * **Service Request Handling:** Process and fulfill service requests such as password resets, user account creation, and software requests. * **Communication:** Keep users informed about the status of their tickets and provide clear, empathetic communication. * **Technology Validation:** Validate the functionality of various installed technologies. **KEY STRENGTHS** * Excellent customer service skills. * Service-oriented attitude. * Proactive. **SKILLS AND COMPETENCIES** * Problem solving. * Communication. * Stress management. * Empathy. * Organized. * Teamwork. **KNOWLEDGE AND PROFESSIONAL TRAINING** * **Education:** Bachelor’s degree or Engineering in Information Technologies, Systems, Mechatronics, Electronics, or related field. **REQUIREMENTS** * **Experience:** More than 6 months in a technical support, call center, or similar role. * **Language:** Basic to intermediate English (desirable). **DEMOGRAPHIC PROFILE** * Torreón, Coahuila. **WE OFFER** * Savings fund. * Major medical expense insurance. * Grocery vouchers. * Year-end bonus equivalent to 30 days. **SCHEDULE:** Monday to Friday, 3:00 PM to 11:00 PM; Saturday or Sunday, 5 consecutive hours. **Work modality:** Home Office Position type: Full-time Salary: Starting at $10,500.00 per month Work location: On-site employment

Mártires de Río Blanco 945, Tercero de Cobián Centro, 27000 Torreón, Coah., Mexico

$MXN 10,500/month

CENTRAL ALARM MONITOR - NIGHT SHIFT64960594208643121

Indeed

CENTRAL ALARM MONITOR - NIGHT SHIFT

CENTRAL ALARM MONITOR - FIXED NIGHT SHIFT ONE YEAR EXPERIENCE: monitoring alarm systems and TWO YEARS EXPERIENCE: customer service (preferably in call centers). COMPUTER SKILLS and DATA CAPTURE SYSTEMS VISUAL CAPABILITY PROACTIVE, FRIENDLY AND SERVICE-ORIENTED. ADHERENCE TO PROTOCOLS COMMUNICATION AND MANAGEMENT OF SPECIAL SITUATIONS WITH CUSTOMERS VIA PHONE AND IN WRITING (WHATSAPP - EMAILS, ETC.) AGE 24 TO 45 WORK SCHEDULE: 48 HOURS PER WEEK WITH SUNDAY PREMIUM PAY WEEKLY SALARY, BENEFITS AS PER FEDERAL LABOR LAW (LFT) AND PRIVATE MEDICAL SERVICES. Job Type: Full-time Salary: $8,800.00 - $10,000.00 per month Benefits: * Option for indefinite-term contract Experience: * Computer skills: 1 year (Mandatory) * Customer service: 1 year (Mandatory) Work Location: On-site employment

Mártires de Río Blanco 945, Tercero de Cobián Centro, 27000 Torreón, Coah., Mexico

$MXN 8,800/month

Administrative Assistant (Credit and Collections)64960593951233122

Indeed

Administrative Assistant (Credit and Collections)

We are looking for an organized, responsible individual with a customer service focus who wants to join our Credit and Collections team. **Requirements** * Completed high school diploma or technical degree in Administration, Accounting, or related field. * Minimum 2 years of experience handling cash and performing administrative tasks. * High attention to detail and ability to handle monetary values. * Excellent customer service attitude and communication skills. * Experience in customer service (retail stores and distributors). * Honest, organized, and proactive individual. **Responsibilities** * Control and recording of payments (cash, bank transfers, and deposits). * Recording of payments and account follow-up with customers. * Telephone communication with customers (Call Center). * Addressing and resolving inquiries from distributors and retail stores. * Preparation of administrative reports. * General support to the **Credit and Collections** department. Location: Torreón city center Position type: Full-time Salary: $2,500.00 per week Workplace: On-site employment

Av. Ocampo Pte. 991, Tercero de Cobián Centro, 27000 Torreón, Coah., Mexico

$MXN 2,500/month

Recruiter - Call Center64840921239170123

Indeed

Recruiter - Call Center

*This job posting originates from the Talenteca.com job board.* ### **Job opening at Idoneus Talent in Torreón, Coahuila de Zaragoza** **RECRUITER \- CALL CENTER** **Main responsibilities:** * Recruitment for call center (sales) * High-volume talent attraction. * Achievement of KPIs. * Posting and updating job openings on job boards. * Management of social media, partnerships, and direct sourcing. * Candidate screening, interviews, and file preparation. * End-to-end candidate follow-up until onboarding. * Weekly progress reports. **Education and experience:** * Completed bachelor’s degree (administrative or related field). * 2 years of experience in mass recruitment. **Knowledge and skills:** * Full proficiency in using Indeed and Facebook for recruitment. * CRM usage. * Knowledge of commercial profiles. * Organizational skills and ability to manage multiple candidates. **We offer:** * $15,000 gross monthly salary. * Statutory benefits. * Additional benefits (Savings Fund, grocery vouchers). **Work schedule:** Monday to Friday, 9:00 AM \- 6:00 PM; Saturdays, 9:00 AM \- 2:00 PM. **Work location:** San Antonio de los Bravos neighborhood, Torreón, Coahuila. **Desired education level:** Higher education \- degree holder. **Desired experience level:** Mid-level. **Departmental function:** Human Resources. **Industry:** Financial Services. *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6941952a2400002400feffee\&source\=indeed*

Mártires de Río Blanco 945, Tercero de Cobián Centro, 27000 Torreón, Coah., Mexico

$MXN 15,000/year

Telephone Collections Officer64686159313283124

Indeed

Telephone Collections Officer

A national financial services company specializing in promissory note lending. **Job Requirements** * Minimum education: completed high school. * Prior call center experience. * Advanced knowledge of telephone collections, customer service, and portfolio recovery. * Excellent verbal communication skills. * Strong negotiation ability. * Solution-oriented mindset. **Job Responsibilities** * Make calls to effectively manage collections. * Proactively manage portfolio recovery. * Meet established collection targets. * Serve customers with empathy and professionalism. * Track customer payments and agreements. **We Offer** * Benefits and additional perks * Monthly salary of $8,364 * Performance-based bonus * Collaborative work environment * Payroll loans * Employee discounts Education: * Completed high school (preferred) Experience: * Call center: 1 year (preferred) * Collections management: 1 year (preferred) Job Type: Part-time, indefinite term Salary: $8,364.00 per month Expected Hours: 30 hours per week Benefits: * Discounts and preferential pricing * Flexible schedules * Company-provided phone Work Location: On-site employment

Mártires de Río Blanco 945, Tercero de Cobián Centro, 27000 Torreón, Coah., Mexico

$MXN 8,364/month

Indeed

Call Center Analyst

Work as a **Call Center Analyst** at RAAF LOGISTICS. This role is key to optimizing user support, ensuring high-quality service and timely follow-up. RAAF is a company specialized in logistics and international transportation, with continuously evolving processes and a commitment to excellence in customer service. **Required Profile** * **Education Level:** Bachelor’s degree in Psychology or related field. * **Minimum Experience:** 1 year in customer service, call center, or related area (desirable). * **Skills and Knowledge:** * Active listening and emotional support techniques. * Office software proficiency. * **Language:** Intermediate English (desirable). * **Skills:** Empathy, clear and assertive communication, information analysis, organization, conflict resolution, teamwork. **Responsibilities** * Monitor and follow up on operators' phone support. * Record information and generate reports for internal departments. * Apply emotional support techniques and escalate special cases when necessary. * Maintain constant communication with internal departments to ensure smooth information flow and timely resolutions. **We Offer** * Statutory benefits. * Weekly pay. * Continuous training. * Professional and supportive work environment. * Free uniforms. * Employment type: Full-time. Employment type: Full-time Salary: $10,000.00 - $15,000.00 per month Benefits: * Free parking * Company phone * Free uniforms Workplace: On-site job

Mártires de Río Blanco 945, Tercero de Cobián Centro, 27000 Torreón, Coah., Mexico

$MXN 10,000-15,000/year

Telephone Agent (Part-time)64525843143427126

Indeed

Telephone Agent (Part-time)

At Konecta México, due to growth, we are seeking: Specialized telephone customer service for clients of a financial institution, including account statement breakdowns, transactions, theft and loss, clarifications, and withholdings. Available schedule: 5:00 p.m. to 11:00 p.m. (includes transportation upon departure from Gómez Palacio \- Lerdo and a rotating rest day) Requirements: * Completed or in-progress high school education * Computer skills * Customer service experience We offer: * Base salary \+ productivity bonus * Biweekly payments * Statutory benefits * Training * Growth opportunities Send a message to WhatsApp 8715828693 to schedule an interview! As a socially responsible and inclusive company, we do not discriminate for any reason, cause, or circumstance, and we do not require medical certificates for pregnancy or human immunodeficiency virus.

35000 col. centro, Zona Centro, 35000 Gómez Palacio, Dgo., Mexico

Negotiable Salary

Technical Support Agent64525336899970127

Indeed

Technical Support Agent

**POSITION OBJECTIVE** Serve as the first point of contact for users seeking technical assistance. The primary responsibility is to receive, document, and address service requests and low-complexity inquiries using a knowledge base and ticketing management tools. This role is crucial in ensuring a positive and efficient user experience. Additionally, responsible for validating that installed technologies function correctly from the day of installation or review. **RESPONSIBILITIES** * **Request Management:** Receive and log service requests through multiple channels such as phone, email, chat, and service portal. * **Escalation:** Effectively escalate incidents that cannot be resolved at Level 1, ensuring all relevant information is properly documented. * **Service Request Handling:** Process and complete service requests such as password resets, user account setups, and software requests. * **Communication:** Keep users informed about the status of their tickets and provide clear, empathetic communication. * **Technology Validation:** Validate the functionality of various installed technologies. **KEY STRENGTHS** * Excellent customer service skills. * Service-oriented attitude. * Proactive. **SKILLS AND COMPETENCIES** * Problem-solving. * Communication. * Stress management. * Empathy. * Organized. * Teamwork. **PROFESSIONAL KNOWLEDGE AND EDUCATION** * **Education:** Bachelor's degree or Engineering in Information Technology, Computer Systems, Mechatronics, Electronics, or related field. **REQUIREMENTS** * **Experience:** More than 6 months in a technical support, call center, or similar role. * **Language:** Basic to intermediate English (desirable). **DEMOGRAPHIC PROFILE** * Torreón, Coahuila. **WE OFFER** * Savings fund. * Major medical expense insurance. * Grocery vouchers. * Year-end bonus equivalent to 30 days. **SCHEDULE:** Monday to Friday from 9:00 AM to 6:00 PM; Saturday or Sunday, 5 consecutive hours worked. **Work model:** Home Office Employment type: Full-time Salary: Starting at $10,500.00 per month Work location: hybrid remote at 27250, Residencial Campestre la Rosita, Coah.

Paseo del Campestre &, P.º de las Flores s/n, Residencial Campestre la Rosita, 27250 Torreón, Coah., Mexico

$MXN 10,500/month

Customer phone support (6 hours morning)64220082666241128

Indeed

Customer phone support (6 hours morning)

At Konecta México, due to growth, we are seeking: Phone Advisors - Customer service for internet, telephone, streaming and entertainment users. Available schedule: 6 hours: 9:00 a.m. to 3:00 p.m. (transportation provided for entry from Lerdo - Gómez Palacio) Requirements: * High school diploma * Computer skills * Experience in customer service We offer: * Monthly base salary + productivity bonus * Biweekly payments * Statutory benefits * Transportation service (Gómez Palacio) * Training * Growth plan Schedule an interview via WhatsApp 8715828693

35000 col. centro, Zona Centro, 35000 Gómez Palacio, Dgo., Mexico

Negotiable Salary