Dispatch Analyst

Description

Job Summary: Coordinate and optimize field operations by managing routes and resolving network issues to improve efficiency. Key Highlights: 1. Coordination of field installers and optimization of time schedules. 2. Resolution of issues related to the fiber-optic network. 3. Support with maps and assignment of work routes. Join TotalPlay, a leading telecommunications company. We are seeking your talent as a "DISPATCH ANALYST" — don’t miss the opportunity to become part of a great family. Grupo Salinas “An enterprise committed to labor equality and non-discrimination” Requirements for the Position * Excel proficiency at 60% * Experience in telephone support (call center) or customer monitoring systems * Completed bachelor’s degree in computer science, telecommunications, or related fields Main Responsibilities * Coordinate field installers * Assign work routes by zone * Provide support with zone maps * Optimize on-site time * Resolve issues with involved departments regarding the fiber-optic network * Generate activity reports We Offer: * Base salary: $11,000 * Statutory benefits * Monthly bonuses based on performance objectives * Life insurance