**Additional Information** **Job Number**25179515 **Job Category**Spa **Location**Solaz a Luxury Collection Resort Los Cabos, KM 18\.5 Carretera Transpeninsular CSL\-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico, 23405 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Schedule services for individuals and large groups using the spa or salon's reservation software system. Call guests to confirm scheduled services. Answer questions about available services. Update reservation and cancellation lists throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor or manager. Check in guests upon arrival for their appointments, confirm first and last name, and provide general spa orientation. Promote and sell spa or salon services. Obtain assigned cash drawer and ensure accuracy of funds, acquire necessary change for expected transaction volume, and keep the drawer secure at all times. Process guest payments for spa or salon services and obtain payment authorization as required. Accept and record cash tips for employees. Balance, scan, and deliver receipts to Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe working conditions to management. Comply with all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Greet and acknowledge all guests according to company standards; anticipate and address their service needs; thank them with genuine appreciation; assist people with disabilities. Speak with others using clear and professional language; answer telephones using proper protocols. Develop and maintain positive work relationships with others. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRED QUALIFICATIONS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Related Work Experience: Less than 1 year of related work experience. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and enabling access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed not to discriminate on the basis of disability, veteran status, or other characteristics protected by applicable law.* The Luxury Collection Hotels \& Resorts, with over 120 hotels in more than 35 countries, offers authentic experiences that evoke lasting and cherished memories. Our legacy of over 100 years, beginning in 1906 under the Italian brand CIGA (a collection of Europe's most famous and iconic hotels), serves as a solid foundation as we evolve to exceed the expectations of luxury travelers. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and treasured expression of its location: a gateway to the cultural charms and treasures of the destination. If you appreciate evocative storytelling, feel interest and passion for this destination's heritage, and desire to deliver genuine, personalized hospitality that anticipates guests' needs, we invite you to join our journey. By joining The Luxury Collection, you become part of a portfolio of brands within Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** your best self.