Client Service Executive

Description

Position Summary: We are seeking talent for Operations at Marsh McLennan, focused on information processing, policy advisory services, and claims management, in a hybrid role based in Guadalajara. Key Highlights: 1. Professional development opportunities and engaging work 2. Vibrant and inclusive culture with talented colleagues 3. Extensive range of professional opportunities and well-being support **Company:** ------------ Marsh **Description:** ---------------- We are seeking a talented individual to join our Operations team at Marsh McLennan in our Guadalajara offices. This is a hybrid position requiring attendance at the office for at least three days per week. **You will be responsible for:** * Ensuring timely and accurate production/processing of complex documents/information (including report preparation) * Maintaining a foundational understanding of key aspects of relevant insurance products and related legislation (client awareness) and strengthening established relationships * Providing advisory and support services to employees regarding their policy usage * Delivering reports * Experience handling claims resolution (reimbursements, scheduling, direct payments) and enrollment activities (additions, terminations, corrections, cancellations, renewals) * Analyzing and reviewing policies **Requirements:** * Completed bachelor’s degree * Three years of experience in support roles within major medical expense insurance * Intermediate-level Excel proficiency (assessment includes pivot tables and data reconciliations) * Ability to commute (you must attend the client’s office three days per week) **What sets you apart:** * Teamwork * Frustration tolerance * Proactivity * Problem-solving skills **Why join our team:** * We help you bring your best self forward through professional development opportunities, engaging work, and supportive leaders. * We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make a positive impact on peers, clients, and communities. * Our global scale enables us to offer a broad spectrum of professional opportunities, as well as benefits and rewards designed to enhance your well-being. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office\-based teams will identify at least one “anchor day” per week on which their full team will be together in person.