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Job Summary: We are seeking a Technical Support Executive to maintain and optimize the technological platform of a solid institution, providing assistance and ensuring service continuity. Key Highlights: 1. Institutional stability and solidity 2. Being part of a leading cooperative 3. Professional development and growth TECHNICAL SUPPORT EXECUTIVE · Are you looking for stability and to join a solid institution? Caja Popular Mexicana, a leading savings and credit cooperative in the sector, invites you to apply for our opening: IT Executive. If you decide to accept the challenge, we offer: - Competitive monthly salary - Direct contract with Caja Popular Mexicana - Statutory and above-statutory benefits - Attendance bonus - Punctuality bonus - Productivity bonus - Grocery vouchers - Savings fund - Major medical expense insurance - Life insurance - And much more! Your main responsibilities will be: Install and configure previously authorized hardware and software at branches, offices, and ensure proper operation of the technological platform to guarantee service continuity to members. Handle incidents and provide technical support to users of information technologies, ensuring appropriate support is delivered to guarantee optimal performance of institutional equipment and applications. Perform preventive and corrective maintenance on equipment and/or systems (computers, servers, peripherals, printers, systems, applications, etc.) belonging to branches, regional offices, and offices. Monitor the status of computing equipment and installed applications, ensuring compliance with internal regulations to maintain correct equipment functionality and prevent risks of damage or information loss. Evaluate and prepare reports on the status of institutional equipment and systems, as well as follow up on warranty requests for equipment, printers, and servers with suppliers. Implement and configure institutional-defined applications at branches and administrative offices, aiming to maintain the most updated versions and adequate control. Document solutions found for new incidents or problems involving computing equipment and/or institutional applications, to ensure proper and timely handling of similar incidents. Guide and assist users in backing up and recovering information stored on institutional equipment and systems. Provide guidance and support regarding power requirements for branches due to relocation, openings, or renovations, to assist in electrical installations and guarantee proper operation of computing equipment. Support temporary cabling installation during branch renovations, as well as preparation of premises and computing equipment for relocations and new branches. Support installation and reconfiguration of automated teller machines (ATMs, dispensers, and multifunction devices) at branches and other locations. 12. Support various departments of the institution to ensure operational availability of security and access control devices (LPLs, alarms, airlocks, DVRs). Perform preventive, corrective maintenance or replacement of all Telecommunications and Juniper equipment to guarantee their proper operation. Manage asset control and equipment assignment letters. Responsible for coordinating with fixed asset departments regarding assignment and movement of computing equipment across offices under management. Replace and reinstall damaged equipment and/or components as necessary to keep the technological platform updated and ensure proper operation. Provide required technical support for special events, logistics for assemblies and meetings across different management levels at administrative offices and branches for successful execution. Support branch contingencies by implementing the business recovery plan and participating in required activities to restore service. Ensure installation and operation of equipment (Polycom videoconferencing, INTRO CPM, credentialing) at branches and administrative offices for member and staff services. 19. Troubleshoot telephone and internet lines, and perform telephone equipment configuration. Analyze requirements and procedures for implementation of new technologies. Track the lifecycle of computing equipment to evaluate, assess, and prepare for resale, reuse, or decommissioning. What do you need to apply? Completed bachelor’s degree in computer science or systems engineering. Experience with Windows versions, hardware maintenance, software, and telecommunications. Minimum 2–3 years of experience. Willingness to travel. Ability to drive, preferably standard transmission vehicles. Service-oriented attitude. Why work at Caja Popular Mexicana? You will become part of an institution with over 70 years of experience that values and supports its employees’ development through stability, competitive benefits, and growth opportunities. Apply now—we’re waiting for you! -Requirements- Minimum education: Higher education – Bachelor’s degree years of experience Knowledge: Change management Driver’s license: A Willingness to travel: Yes Keywords: executive, management, governance, administration, executive, managing, ejecutivo, support, soporte, technologist, technician, tech, technician, technology, tecnología, technologist
