Job Description: Join the team!! as a Call Center Supervisor Qualified to organize and lead our call center staff. You will be responsible for evaluating their performance and providing feedback to maximize results. Experience in customer service and supervision required. Strong communication skills and the ability to lead and motivate. You must be organized and reliable, with a results-oriented mindset. The goal is to drive outstanding performance within your team, leading to sustainable business growth.**What you’ll do:** ----------------- * Help set goals for individuals and specific teams * Interview, select, and train new employees * Respond to employee questions and provide information and feedback * Handle calls when necessary * Develop ways to optimize procedures and keep staff motivated * Measure performance using key metrics such as call abandonment rate, calls on hold, etc. * Ensure compliance with policies related to attendance, established procedures, etc. * Keep management informed about issues and concerns * Prepare performance and results reports **What you’ll bring:** * Proven experience as a call center supervisor * Customer service experience is essential * Practical knowledge of MS Office * Technology experience, including telephony systems and related software * Knowledge of performance evaluation procedures * Exceptional communication and negotiation skills * Results-oriented approach * Excellent organizational and leadership skills **What we offer:** At AXA Partners, we value the people who work with us—and that’s why we regularly review our compensation and benefits plans. You can expect to receive: * Salary between $20K and $23K * 30-day year-end bonus * Savings fund * Grocery vouchers * Life insurance * GMM health insurance * Performance bonus * Work schedule from Monday to Sunday, with 2 rotating days off To apply, click the ‘Apply Now’ button, then log in or create a profile to submit your CV. We are proud to be an equal opportunity employer and to conduct a fair, transparent, and inclusive recruitment process.**Who we are:** ------------------ We are AXA Partners: experts in designing and delivering assistance solutions and life, credit, and specialty insurance—jointly with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ employees and a strong global network of over 55,000 professionals. Thanks to them—and our innovative sector-specific technology—we continue evolving, adapting, and advancing, delivering solutions and services that ensure we stand beside people in every circumstance. Our passion is helping others. We combine cutting-edge digital technology with human excellence to constantly explore new ways of delivering efficient and trustworthy experiences when it truly matters. **Join a company that helps protect forests! At AXA Partners, we plant one tree for every new hire (with a permanent contract).**