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Summary: This role involves managing seamless Centurion interactions, elevating customer experiences across product channels, and developing premium product value propositions. Highlights: 1. Manage seamless Centurion interactions for elevated customer experience. 2. Responsible for premium products dining platform and concierge guidelines. 3. Develop and implement experiential product value propositions. At American Express, our culture is built on a 175\-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world\-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well\-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** Responsible for product seamless Centurion interactions, ensuring elevated experience across Product Channels Experiential product value proposition from benefits to service. Responsible for the following * Project manager \& owner for Centurion elevated servicing strategy (Development, Travel, lifestyle content \& certification) * Premium products dining platform owner \& development * Centurion Concierge service guidelines * Premium development with value proposition into service implementation * Experiential Value product management * Product Escalations management * Brands partnerships for Product Value **Minimum Qualifications** * Marketing, Administration or Business University degree. * English speaker **Preferred Qualifications** * Prior experience working with premium brands * Costumer Experience knowledge * Project management * English speaker We back you with benefits that support your holistic well\-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * Support for financial\-well\-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on\-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
