Service Sustaining Engineer

Description

Job Summary: This position provides product support throughout its lifecycle, transfers lessons learned, and works with various stakeholders to define requirements and ensure performance. Key Highlights: 1. Comprehensive product lifecycle support and knowledge transfer. 2. Collaboration with engineering and service teams, requirement definition. 3. Emphasis on teamwork, continuous improvement, and customer focus. **Short Description for internal candidates** This position will provide product support throughout its lifecycle and transfer field-collected lessons learned. The role requires intensive communication with the Product Line’s engineering and offerings teams. The selected individual will work with various stakeholders (\*stakeholders\*) to capture high-level requirements, receive feedback from other groups, and define acceptance criteria—ultimately translating all of this into clear, executable test cases for the team. Additionally, they will verify and ensure optimal product performance and reliability. **Description for internal candidates** **RESPONSIBILITIES** Develop technical documentation for the region (LATAM) in accordance with Product Line guidelines. Coordinate regional activities and provide necessary documentation to support the CO (Engineering Change) process. Assist the manufacturing team in regionalizing products per Product Line guidelines. Work with the service team on field cases and incidents. Occasionally support the Applications Engineering team by providing relevant documentation. Follow established testing methodology, processes, and procedures. Ensure accuracy and consistency of test documentation. Analyze specific applications, providing active support and service. Promote and maintain the highest possible level of teamwork and collaboration. **REQUIREMENTS** Excellent planning and communication skills are required. Knowledge of mechanical components. Familiarity with PLM (Product Lifecycle Management) and its processes. Ability to communicate effectively both with employees within the region (LATAM) and those in other regions. Strong command of the English language. Willingness to travel globally for meetings and testing. **EDUCATION AND EXPERIENCE** Bachelor’s degree or diploma in Mechanical Engineering. Minimum 3 years of experience. Candidates with less experience may be considered based on specific skill sets. Experience in related areas is highly desirable (e.g., thermal management solutions, liquid cooling solutions, hot/cold aisles, heat rejection technologies, high-efficiency HVAC systems designed for mission-critical environments). **TRAVEL REQUIREMENT** 25% The selected candidate will embrace Vertiv’s Core Principles and Behaviors to contribute to the execution of our Strategic Priorities. **OUR CORE PRINCIPLES:** Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. **OUR STRATEGIC PRIORITIES** * Customer focus * Operational excellence * High-performance culture * Innovation * Financial strength **OUR BEHAVIORS** * Take ownership * Act with urgency * Foster a customer-centric mindset * Think big and execute * Lead by example * Drive continuous improvement * Learn and seek development