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Workforce Management Coordinator

$MXN 21,000/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Workforce Management Coordinator for a call center, responsible for forecasting, planning, monitoring KPIs, and profitability analysis. Key Highlights: 1. Professional development 2. Job stability 3. Analytical and results-oriented profile ***Workforce Management Coordinator for a major call center*** **Work Location:** Iztacalco, Mexico City **Requirements:** * Completed bachelor's degree (mandatory) * Minimum 2 years of experience in: * Forecasting, planning, and scheduling of inbound and outbound campaigns * Real-time reporting and monitoring of KPIs * Development and execution of forecasts and staffing plans * Interpretation and analysis of operational and financial metrics * Profitability analysis and resource optimization * Advanced Excel, Access, and Power BI skills * Knowledge and experience with Genesys * Analytical, results-oriented profile with decision-making capability **We Offer:** * Gross monthly salary of $21,000 * Monday to Friday schedule with flexible time availability * Statutory benefits from day one * Additional benefits and perks * Job stability * Professional development Interested? Apply through this channel and a Recruitment Analyst will contact you to schedule an interview. Good luck with your application! 5/5//12////0///0///8//4///1//1

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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