Job Summary: Colektia is seeking a Senior Call Center Supervisor to lead collections teams, optimize operations, and maximize productivity in a technology-driven environment. Key Highlights: 1. Lead AI-powered collections teams 2. Revolutionize the debt recovery industry 3. Growth across Latin America Colektia is the first AI-based collections company and is considered one of the startups with the highest growth potential in Latin America. Do you have the leadership and experience to take a collections team to the next level? At Colektia, we are revolutionizing the debt recovery industry. We are looking for a Senior Call Center Supervisor to join our headquarters in CDMX. Your primary mission will be to maximize each team’s productivity by leading effectively and ensuring optimal operational management to achieve outstanding results. What will you do on a daily basis? Operational Management: Develop strategies to optimize call center operations and respond efficiently to customer requests. Analytics and Reporting: Continuously monitor operations through dashboards and analytical tools, preparing performance reports on metrics and KPIs. Team Leadership: Design and implement training plans, ensuring adherence to the KPIs established for your team. Problem Resolution: Escalate and manage service incidents effectively, delivering detailed reports to both the client and the Call Center Manager. What are we looking for? Essential Experience: Proven track record as a Call Center Supervisor or Leader in delinquent collections campaigns (high default rates). Analytical Skills: Strong command of call center metrics (ASA, conversion rate, contactability, etc.) and ability to interpret control dashboards. Leadership: Demonstrated ability to inspire, train, and drive a team toward achieving aggressive goals. Attitude: Excellent disposition, resilience, and absolute focus on results. What do we offer? Competitive Base Salary: $12,650 MXN per month. Attractive Variable Compensation Scheme: UNCAPPED commissions! Your talent defines your income ceiling. Statutory Benefits from Day One. Job Stability: Initial 30-day contract, extendable to 60 days, followed by direct transition to an Indefinite-Term Contract (Permanent Position). Culture: A dynamic, technology-focused, and growth-oriented work environment. Schedule and Location: Monday to Friday: 9:00 a.m. to 7:00 p.m. Saturdays: Rotating shifts, 9:00 a.m. to 2:00 p.m. Fixed day off: Sundays. Workplace: 100% on-site at Av. Insurgentes, CDMX. Position Type: Full-time. If you possess experience in delinquent collections and seek a place where your results are rewarded without limits, apply now and become part of the future of collections! Position Type: Full-time Workplace: On-site employment. -Requirements- Minimum Education: High school diploma – General Baccalaureate 1 year of experience Age: between 25 and 40 years Keywords: resident, supervisor, assistant manager, coordinator, manager, captain, callcenter, telemarketer, telephone operator, telephonist, telephonic, collections, payment, collection