Job Summary: We are seeking a Level 1 or Level 2 Technical Support professional to provide user support and resolve hardware, software, and connectivity incidents, with a strong focus on customer service and documentation. Key Highlights: 1. Basic user support and assistance. 2. Opportunity for growth and continuous learning in IT. 3. Collaborative work environment. We are seeking a Level 1 or Level 2 Technical Support professional to provide basic user support and assistance, resolving common hardware, software, and connectivity incidents. This role emphasizes customer service, documentation, and timely escalation to higher support levels. Responsibilities: • Respond to support requests via ticketing system, email, chat, or phone. • Diagnose and resolve basic incidents related to: o Operating systems (primarily Windows) o Common applications (Office, G-Suite, web browsers, etc.) o Security (antivirus and EDR solutions management) o Connectivity (networks, Wi-Fi, and VPN) • Perform basic access management. • Install and configure equipment and software. • Document incidents and resolutions in the support tool. • Escalate complex issues to higher-level support. Requirements: • One year or more of technical support experience (internships or social service may be accepted). • Basic knowledge of: o Windows operating systems o Administrative consoles o Google Workspace o Networking (basic concepts of IP addressing, DNS, and records) o Basic Active Directory knowledge. o Experience with remote support tools. o Hardware (PCs, laptops, and peripherals) • Strong customer service attitude and communication skills with end users. Key Skills: • Assertive communication. • Patience and courteous interaction with non-technical users. • Ability to learn and adapt. • Task organization and follow-up. • Simple problem-solving ability. What We Offer: • Opportunity for growth within the IT field. • Training and continuous learning. • Collaborative work environment. • Statutory benefits and additional benefits beyond statutory requirements (based on experience). Desirable (not mandatory): • Basic English for technical reading. -Requirements- Minimum Education: High School Diploma - Professional Technical Education 1 year of experience Age: between 23 and 40 years old Knowledge: Network Administration, Antivirus, User Support, G Suite, Microsoft Office, Microsoft Outlook, Operating Systems, User Support, Windows, Effective Communication, Customer Service, Helpdesk Support, System Administration, Cloud System Administration, Software Asset Management Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, assistance, help, aid, counter, desk, display, exhibitor