Quality Assistant

Description

Job Summary: Quality Assistant responsible for maintaining customer satisfaction by resolving incidents and managing inquiries with effective communication and technical skills. Key Highlights: 1. Opportunity for professional growth within the company. 2. Dynamic and pleasant work environment. 3. Ongoing training for your development. **TRAVEL AGENCY "TRAVELIUM"** A 100% Mexican company known for offering a wide range of domestic and international tourism services. **What Are We Looking For?** A Quality Assistant whose responsibility will be to maintain customer satisfaction and loyalty. Resolving passenger incidents at destination requires strong communication skills, problem-solving abilities, and technical expertise. **What Do You Need to Join Us?** * Bachelor's degree in Tourism or related field (completed or recent graduate). * Customer service experience: 6 months (preferred). * Excellent skills: verbal and written communication, good spelling and writing, resilience, organization, time management, and teamwork. * Availability to work during the specified schedule. **What Are the Job Responsibilities?** * Answer phone calls and emails. * Provide clear responses. * Timely follow-up on each case until resolution. * Manage received inquiries and requests. * Record and document all cases. * Coordinate with other departments to expedite solutions. * Participate in internal training sessions and feedback meetings. * Develop action plans for conflict resolution. * Follow up on passenger complaints during or after their trip. * Record follow-up and resolution details for each issue in the database. **What Do We Offer?** * Monthly net salary of $10,500 (100% payroll). * Monthly bonus. * Statutory benefits. * Ongoing training for your professional development. * Opportunities for growth within the company. * A dynamic and pleasant work environment. * Work location: Mexico City International Airport (AICM). Employment Type: Full-time, indefinite-term contract. Salary: Starting from $10,500.00 per month. Benefits: * Employee discounts. * Option for an indefinite-term contract. Work Location: On-site employment