Customer experience analyst

Description

Summary: Seeking a self-motivated, organized, and detail-oriented team player to improve user experience and facilitate community growth. Highlights: 1. Opportunity to improve user experience and foster community growth 2. Engage with users and build trusting relationships 3. Leverage data analysis to drive business forward The ideal candidate is a passionate, patience, has an active communication, self\-motivated, organized, and detail\-oriented team player who is committed to the success of our users. **Not negotiable (candidates that not full fill these 3 requirements, will not be taken into consideration):** * Fluent or Native English written and spoken **(80% minimum)** * Living in CDMX * Open to come to the office at least 3 days per week * Bachelor degree **Key Responsibilities** * Establish and develop understandings from our users; leverage communications to improve user experience * Facilitate communities (group of users) growth and activity * Communicate and establish relationships with communities users of various levels * Expand communities user group participation and grow existing participation rates through calls and message distribution * Work cross\-collaboratively ensuring timely participation of communities in daily, weekly and monthly activities * Analysis of communities activities and interaction behavior to provide weekly insights, leveraging these insights to drive the business forward **Key Responsibilities** * Experience in a client\-facing role such as customer service and account management with high customer volume * Proven to be self\-motivated, self\-directed, and eager to take ownership of tasks to ensure solutions * Detail oriented with a focus on accuracy and process standardization * Clear Communicator \- you are a clear and concise communicator with the ability to synthesize information to highlight key insights; * Effective in team cross\-collaboration * Ability to connect and build trusting relationships with users; leveraging insights to improve business operations * Analytical skills * Experience with data analysis and reporting * Ability to make data driven decisions highly preferred * Experience in utilizing excel and/or Google sheets desired * understanding of formulas, v\-lookups and pivot tables a plus Job Type: Full\-time Pay: $23,000\.00 \- $25,000\.00 per month Work Location: In person