Job Summary: We are seeking a proactive and empathetic Junior Technical Support Engineer for preventive and corrective maintenance of equipment in a banking environment. Key Highlights: 1. On-site technical support role with emphasis on customer service 2. Warranty management and coordination with suppliers 3. Internal collaboration to improve processes and tools A banking institution in CDMX is seeking **Junior Support Engineer** **English B2 \- Conversational** Essential Skills: * 1 year of experience troubleshooting computer equipment. * Processing and tracking warranties with manufacturers (Dell, HP, etc.) * Operating systems: **Windows 10/11 and Mac OS** * Familiarity with service management tools (ServiceNow, Remedy) * Punctuality, attendance, teamwork, proactivity * Results-oriented * Maximum 1 year of experience in preventive maintenance and diagnostics * **TEAMWORK** Desirable Skills: * Basic networking knowledge * Installation and configuration of printers and peripherals * Management of computer equipment inventories and asset control * Documentation of incidents, procedures, and technical reports * Customer service with a focus on service quality Languages required: Job Responsibilities: * Basic technical knowledge in hardware and software, proactive attitude, and results orientation. * Empathetic, committed, and organized profile with initiative, capable of adapting to dynamic environments and maintaining clear and effective communication with users and colleagues. Responsibilities: * Perform preventive and corrective maintenance of equipment. * Manage warranties and coordinate with suppliers. * Document incidents and requirements. * Collaborate with internal teams to implement improvements in processes and tools. * Provide on-site technical support to internal users. Work Mode: **On-site** Assignment Location: **Near Metro Mixcoac and Polanco.** We Offer: * Salary: $20,000 net / (Gross $24,000\) * 100% payroll * Statutory benefits * Life insurance * GMM health insurance * **Working hours: Monday to Friday, 7:00 to 17:00 hrs** * **Residence near the work location.** Position Type: Full-time Salary: Up to $20,000\.00 per month Benefits: * Major medical expense insurance * Life insurance Experience: * Computer equipment troubleshooting: 1 year (Desirable) * Windows 10/11 and Mac OS operating systems: 1 year (Desirable) * Preventive maintenance and diagnostics: 1 year (Desirable) Language: * Advanced English (Mandatory) Work Location: On-site employment