Administrative Assistant

Description

Job Summary: We are seeking a Lead Routing Executive responsible for receiving, validating, qualifying, and assigning prospects to the sales department, ensuring high-quality initial customer service. Key Highlights: 1. Company with 43 years of experience in administrative-accounting software 2. Promotes continuous development and a cooperative environment for its employees 3. Attends to and routes prospects from various contact channels Join our family—we’re the best team! We are a distributor of Administrative-Accounting Software with 43 years of market experience, supporting business growth by providing intelligent solutions for diverse commercial, production, accounting, and other processes. Our employees are our top priority; we strive for their continuous development, always aiming for win-win outcomes. We foster a healthy, cooperative, and holistic environment among all colleagues. Job Description Lead Routing Executive responsible for receiving, validating, qualifying, and assigning leads originating from various contact channels, ensuring appropriate and timely follow-up by the sales department, as well as high-quality initial customer service. Responsibilities Receiving leads generated through various channels (campaigns, website, inbound calls, and messaging). Verifying and validating contact information. Conducting preliminary surveys to qualify leads. Assigning qualified leads to sales executives. Monitoring overall lead status to ensure proper commercial follow-up. Answering inbound calls and appropriately routing prospects. Responding to messages received via official messaging channels. Recording and updating prospect information in the CRM. Maintaining constant communication and coordination with agencies and departments involved in lead generation. Assigning contacts for events, seminars, or campaigns. Requirements Education Completed high school (minimum). Experience Minimum 6 months of experience in customer service, telemarketing, or lead routing. Knowledge CRM proficiency. Basic computer skills. Microsoft Office suite. Telemarketing experience. IP PBX system operation. Skills Customer service orientation. Critical thinking. Active listening. Service-oriented attitude. Empathy. We Offer Direct employment with the company. Statutory benefits. 6.5% attendance bonus. 6.5% punctuality bonus. Working hours: Monday to Friday (Chapalita neighborhood). -Requirements- Minimum education: Upper secondary education – General Baccalaureate 1 year of experience Knowledge: Lead routing, office productivity software, customer service administration Keywords: helper, assistant, auxiliary, aux, administrative assistant, aide, assistant, helper, aide, administrative