*This job posting originates from the Talenteca.com job board* ### **Job opening at AUDIT MANAGEMENT GROUP in Cuauhtémoc, Mexico City** ***CALL CENTER QUALITY ANALYST*** ------------------------------------- *CDMX Near MB El Ahuehuete / Insurgentes Metro Station* *Monday to Friday \| 9:00 a.m. to 6:00 p.m.* *Day off on either Saturday or Sunday* *On-site work* ### **WE OFFER** * Stable employment (indefinite-term contract) * Fixed weekday schedule * Central location with easy access ### **REQUIREMENTS** * Completed high school education * Basic computer and Excel skills * Minimum **3 months** of experience as a Quality Monitor, Consultant, or Analyst in a Call Center * Positive attitude, responsibility, and teamwork orientation ### **RESPONSIBILITIES** * Monitoring calls (live or recorded) * Providing feedback to agents * Recording evaluations * Supporting training for new hires * Occasional call-taking support ### **INTERESTED CANDIDATES** Please send your **updated CV** to: **Desired education level:** Basic **Desired experience level:** Entry-level **Departmental function:** Customer service **Industry:** Call Centers / Telemarketing *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=693afce53000003a000d3bc8\&source\=indeed*