**About the job** **About the company** At **Estafeta**, the passion for connecting people and businesses drives us. With over 40 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and Estafeta it! **Location:** Atizapan, Mexico. **Position objective** * Provide attention and support to customers, ensuring efficient management of their shipments and offering timely solutions to their needs. **Requirements** * Minimum education required: Completed high school or technical degree. * Minimum 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams. * Advanced customer service skills. **Job functions or activities** * Handle and follow up on service reports promptly. * Contact customers when their shipment has incomplete data, follow up, and collect correct information to ensure timely delivery according to the contracted guarantee. * Cargo handling: Scan incoming and outgoing shipments in the assigned area. * Provide attention and support to customers, ensuring efficient and high-quality service. **What we offer you** * Growth opportunities. **Why join Estafeta?** At Estafeta, you don't just work—you develop and grow within a dynamic team that values your talents. We believe in diversity and inclusion; this **position is open to candidates with disabilities. If you require any reasonable accommodation, please let us know.** Job type: Temporary or fixed-term Contract duration: 3 months Salary: $9,550.00 per month Work location: On-site employment