**DESCRIPTION** --------------- Location: Periférico Blvd. Manuel Ávila Camacho 261, Polanco, Lomas de Chapultepec III Secc, Miguel Hidalgo, 11510 Mexico City. Schedule: Monday to Friday, 08:00 to 18:00 hours At Amazon, we work to be the world’s most customer-centric company—one where customers can find and discover anything they want to buy online. The “External Fulfillment” programs are initiatives in which Amazon collaborates with various suppliers/vendors to ship products from external warehouses to Amazon. The operations team comprises three roles: 1) The Field Support Team (FST), responsible for aligning operations through physical audits (the candidate must be comfortable visiting a variety of vendor warehouses as required); 2) The Central Support Team (CST), managing mid-scale operations and tracking specific cases via daily monitoring and remote conversations with vendors; 3) The “Back-end” team (Hands off the Wheel – HOTW), focused on standard processes and automation, as well as providing reactive indicator monitoring with minimal vendor contact. This role is part of the Central Support Team (CST) and monitors indicators and standard processes to help external suppliers/vendors deliver a seamless selling experience on Amazon. The role also interfaces with both internal and external company stakeholders, serving as the intermediary between Amazon and our commercial partners. The position identifies operational errors and anticipates implications based on provided information. It conducts root-cause analysis and assists suppliers/vendors in preventing and resolving identified issues; effective communication with suppliers—and timely escalation when necessary—is critical. Key job responsibilities This role involves frequent movement, particularly within Mexico City and its Metropolitan Area. Monitor the performance of a variety of assigned sites, propose and implement improvements. Analyze data from multiple sources, identify relevant data, and present it to drive action. Anticipate implications based on data and its trends. Maintain organization and precision when reporting and updating any relevant situations. Serve as the point of contact between internal and external customers, bearing in mind communication objectives and boundaries dictated by information privacy requirements. Train and guide vendors’ various operations to take action and comply with standards. Identify root causes of operational issues. Develop and monitor operational metrics; generate proposals for new automation methodologies. Demonstrate effective, organized communication skills and emotional intelligence to engage with diverse suppliers and internal customers. #AmazonMexico **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree * Experience managing and negotiating contracts and vendor relationships * Experience in vendor management * 3+ years of problem-solving process path experience **PREFERRED QUALIFICATIONS** ---------------------------- * Experience leveraging analytics and data to cultivate deep customer empathy, shape product decisions, and track the effectiveness of change Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.