**DESCRIPTION** --------------- Location: Periférico Blvrd Manuel Ávila Camacho 261, Polanco, Lomas de Chapultepec III Secc, Miguel Hidalgo, 11510 Ciudad de México. Schedule: Monday to Friday from 08:00 to 18:00 hours At Amazon, we strive to be the most customer-centric company in the world, where customers can find and discover anything they want to buy online. The "External Fulfillment" programs are initiatives in which Amazon works with various suppliers/sellers to ship products from warehouses outside of Amazon. The three roles within the operations team are: 1\) The field support team (Field Support Team – FST), responsible for aligning operations through physical audits (the candidate must feel comfortable visiting a variety of seller warehouses as required), 2\) The central support team (Central Support Team – CST), managing medium-sized operations, tracking specific cases through daily monitoring and remote conversations with sellers. 3\) The "Back\-end" team (Hands off the Wheel – HOTW), focused on standard processes and automation, as well as providing reactive follow-up on metrics through minimal contact with sellers. This role is part of the Central Support Team (CST) and involves tracking metrics and standard processes to help these external suppliers/sellers have a seamless experience selling on Amazon. The role also works with internal and external points of contact, serving as an intermediary between Amazon and our business partners. The position identifies operational errors and anticipates implications based on provided information. It analyzes to identify root causes and helps suppliers/sellers prevent and control identified issues. Effective communication with suppliers is essential, as well as escalating issues when necessary. Key job responsibilities This role typically involves constant movement, especially within Mexico City and its metropolitan area. Monitor the performance of a variety of assigned sites, propose and implement improvements. Analyze data from different sources, identify relevant data, and present it to take action. Anticipate implications based on data and its trends. Be organized and accurate in reporting and updating any relevant situation. Serve as the point of contact between internal and external clients, keeping in mind objectives and boundaries in communication according to information privacy. Train and guide sellers' operations to take action and comply with standards. Identify root causes of operational issues. Create and track operational metrics, generate proposals for new automation methodologies. Effective, organized communication skills and emotional intelligence to deal with a variety of suppliers and internal clients. \#AmazonMexico **BASIC QUALIFICATIONS** ------------------------ * High school diploma completed. * 2 or more years of experience working with Excel; understanding of pivot tables and chart creation. * Willingness to live in Mexico City (or metropolitan area). * Previous experience in process mapping, problem solving, or metric tracking, defining priorities and working under pressure. * Ability to manage multiple sites simultaneously while working on different projects in parallel without losing attention to detail. **PREFERRED QUALIFICATIONS** ---------------------------- * Degree in industrial engineering, logistics, or related field. * Intermediate English proficiency. * Experience in customer service. * Prior experience in retail, supplier support, warehousing, or similar industries. * Experience with MS Access and SQL. * Experience in data collection and ability to write clear and detailed requirement documents. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.