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We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find our Candidate Privacy Notice Here.*We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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The \"External Fulfillment\" programs are initiatives in which Amazon works with various suppliers/sellers to ship products from warehouses external to Amazon. \n\nThe three roles within the operations team are: \n\n1\\) The field support team (Field Support Team – FST), responsible for aligning operations through physical audits (the candidate must feel comfortable visiting a variety of seller warehouses as required), \n\n2\\) The central support team (Central Support Team – CST), handling medium-sized operations, tracking specific cases through daily monitoring and remote conversations with sellers. \n\n3\\) The \"Back\\-end\" team (Hands off the Wheel – HOTW), focused on standard processes and automation, as well as providing reactive follow-up on metrics through minimal contact with sellers. \n\nThis role is part of the Central Support Team (CST), monitoring metrics and standard processes to help these external suppliers/sellers have a seamless experience selling on Amazon. The role also works with internal and external company contacts, serving as the intermediary between Amazon and our business partners. \n\nThe position identifies operational errors and anticipates implications based on provided information. It analyzes to find root causes and helps suppliers/sellers prevent and control identified issues. Effective communication with suppliers is essential, as well as directing escalations when necessary. \n\n \n\nKey job responsibilities \n\nThis role typically involves constant movement, especially within Mexico City and its metropolitan area. \n\nMonitor the performance of a variety of assigned sites, propose and implement improvements. \n\nAnalyze data from different sources, identify relevant data, and present it to take action. \n\nAnticipate implications based on data and its trends. \n\nBe organized and accurate in reporting and updating any relevant situation. \n\nServe as the point of contact between internal and external clients, keeping in mind objectives and boundaries in communication according to information privacy. \n\nTrain and guide seller operations to take action and comply with standards. \n\nIdentify root causes of operational issues. \n\nCreate and monitor operational metrics, generate proposals for new automation methodologies. \n\nEffective communication skills, organization, and emotional intelligence to deal with a variety of suppliers and internal customers. \n\n \n\n\\#AmazonMexico\n\n**BASIC QUALIFICATIONS**\n------------------------\n\n* Bachelor's degree\n* Experience managing and negotiating contracts and vendor relationships\n* Experience in vendor management\n* 3\\+ years of Problem Solve process path experience\n\n**PREFERRED QUALIFICATIONS**\n----------------------------\n\n* Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of change\n\n \n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\\-we\\-hire/accommodations for more information. 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