Technical Support

Description

Job Summary: MacStore is seeking a Technical Support specialist to provide assistance to Apple users, deliver personalized customer service, and track service requests—with a focus on meeting performance metrics. Key Highlights: 1. Join a leading team in Apple product and service distribution. 2. Opportunity for professional growth and continuous training. 3. 100% IMSS registration and Apple Certified Macintosh Technician certification. **Position: Technical Support – MacStore!!** **At MacStore, we want you to join this outstanding team and launch your professional career!** **Interviews are about to begin.** **That day could be the start of your professional journey with us. Join our sales force at MacStore branches!!** * **MacStore Moraleda** **MacStore. We are a leading company in Apple product and service distribution (APR: Apple Premium Reseller), with over 30 years in the market and 76 branches across the Mexican Republic.** This position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Tracking completed service requests. * Recommending additional services and promotions. * Meeting performance metrics and KPIs. **We Offer:** * **Gross monthly salary: $9,900.00 (salary increases and service commissions).** * **Monthly food vouchers: $350.00** * **Punctuality bonus: $900.00** Statutory and Enhanced Benefits: * 100% IMSS registration. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus (increases based on seniority). * 12 vacation days. * Vacation premium. * Profit-sharing up to three months. * Life insurance and funeral expense assistance. * Uniforms. * Career advancement opportunities. * Continuous training. Additional Benefits After 3 Months (Permanent Staff): * Savings fund. * Discounts from prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Flexible availability. * Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly days off).