**Job ID:** 51559949 **Location:** Tlalnepantla, Mexico **Category:** IT Infrastructure Management & Support **Employment Type:** Full time **Job Description:** At DXC, we harness the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack—including business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and Modern Workplace. Our DXC Modern Workplace services enable customers’ employees to easily find, understand, and interact with IT and their colleagues anytime, anywhere, and on any device. We empower a personalized experience that allows employees to work seamlessly and securely. **ABOUT THIS ROLE:** As a field support representative, you will proactively work with and interact directly with end users at customer sites, managing preventive and corrective troubleshooting for printing systems, mobile devices, handhelds, and laptops—providing hardware, software, and network-level support across all three tiers. **WHAT YOU’LL DO:** * Provide user support * Configure and manage equipment * Inventory IT equipment * Ticket resolution and tracking * Perform preventive and corrective equipment maintenance (laptops, printers, mobile devices, handhelds, switches, nodes) * Demonstrate strong active communication and teamwork skills to resolve any customer incident or request. * Maintain high customer satisfaction by clarifying customer needs and ensuring they are fully met. * Deliver software services, post-sales support, service delivery, and application solutions for both standard and specialized systems. * Resolve technical issues on assigned hardware and software platforms. * Use proactive monitoring procedures/tools to identify opportunities for problem prevention. * Administer and manage manufacturing EPS systems at a customer site. **WHO YOU ARE:** * Bachelor’s degree in Information Technologies, Systems Engineering, Computer Science, Informatics, or related fields * 2 years of experience working in the technology industry, specifically managing sizable accounts (Windows operating systems, MS Office 365, thermal printers, handheld scanners, and basic networking skills) * Practical knowledge of domain policies, certificate consoles, Control Panel functions, networking, command-line tools, bulk file handling, and peripheral system diagnostics * Strong communication skills to actively listen to customers and clearly articulate solutions to address inquiries Experience working in the technology industry, specifically managing sizable accounts **WORK ENVIRONMENT** * **On-site in Tlalnepantla** Joining DXC connects you with brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC, we support each other and collaborate as a global and local team. Our achievements reflect how we deliver excellence to our customers and colleagues. You’ll join a team committed to building a culture of learning, diversity, and inclusion—and dedicated to strong ethics and corporate citizenship. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.*****.***