ACI Group, a technology consulting firm with over 30 years of experience, is looking for talent such as: Technical Support Leader **Requirements:** · Education: Engineering or Bachelor's degree related to Computer Science, Computing, Telecommunications, Robotics, or related fields. · Minimum of three years of experience. Knowledge: .Advanced knowledge of Transact\-SQL Server **Basic to intermediate proficiency in C\#.** .Active Directory Knowledge of Windows/Linux Networking knowledge Windows Server management Activities to **perform:** · Immediate response to technical support requests and manage support tickets from La Comer CEDI staff and, in general, Logistics personnel * Coordinate and prioritize incidents, managing internal client technical issues or requirements * Experience managing incidents in SQL Server databases and knowledge and experience with C\# language * Trend analysis for prevention * Incident escalation management * Mitigation of detected and/or reported incidents * Ensure optimal system performance * Design technical support work plans * Documentation of incidents, reports, and solutions implemented **Schedule:** Thursday to Monday, from 08:30 to 18:00 hrs, with one hour for lunch. **Modality:** Hybrid **We offer:** Statutory benefits from day one Professional development and growth Job type: Full-time Work location: hybrid remote at 09240, Progresista, CDMX