IT Support Assistant

Description

Job Summary: We are seeking an IT Support Assistant to provide user support and resolve technical issues for a confectionery distributor. Key Responsibilities: 1. Provide technical support to internal customers 2. Resolve hardware and software issues 3. Perform preventive maintenance on equipment IT Support Assistant We are looking for an IT Support Assistant (Technician) with experience in end-user technical support (equipment functionality, Office applications, technical troubleshooting, database entry and updates) for a wholesale confectionery and candy distributor. This is an on-site position located at the Central de Abasto Iztapalapa offices. Requirements: Technical degree in IT support or computer systems, OR Recent graduate / Incomplete degree — Experience in end-user technical support Proficiency in Microsoft Office (Excel and Word) General responsibilities include: (Training will be provided) ✅ Provide technical support to internal customers (branches and administrative departments) via phone, email, or online chat. ✅ Troubleshoot hardware and software issues on desktop computers, printers, scanners, and mobile devices. ✅ Install and configure software and operating systems. ✅ Conduct preventive maintenance on company equipment and software to avoid unexpected failures. ✅ Train team members and/or customers on the use of specific software or equipment. ✅ Implement security practices to protect company systems and customer data. ✅ Maintain accurate records of technical support requests and their status. ✅ Communicate with internal customers and other team members. We offer: $2,500 net per week $2,200 monthly productivity bonus Schedule: Monday–Friday, 7:00 AM–5:00 PM; Saturdays, 7:00 AM–3:00 PM (paid Saturday shifts) Statutory benefits and free cafeteria service Employment type: Full-time Salary: $12,200.00 per month Work location: On-site employment