Job Summary: Technical Support Engineer to provide first-level assistance to users, resolving hardware, software, and telecommunications incidents, with daily travel required for on-site support. Key Highlights: 1. Exclusive role with direct contract to provide on-site technical support 2. Diagnosis and resolution of incidents related to hardware, software, and telecommunications 3. Teamwork, communication, and problem-solving **Unisys** | A global information technology company that develops solutions and delivers IT services to enterprises worldwide. *Coverage:* *Travel across various municipalities in Nuevo León; primary ticket base is in Monterrey.* **Role Summary:** **Technical Support Engineer** to provide first-level support to users operating computing equipment (laptops, desktop computers, monitors, CPUs), physical servers, and telephony equipment within the daily operations of the assigned account (and/or additional accounts). Support is delivered via the ITSM platform (ServiceNow), following defined workflows and based on Service Level Agreements (*SLA*). Travel is part of daily activities to resolve assigned tickets promptly and accurately. *(This is a permanent position with a direct contract requiring exclusivity with the company.)* **Key Responsibilities:** * Diagnose and resolve incidents related to hardware, software, and telecommunications * Record and maintain up-to-date inventory of equipment * Participate in assigned technology projects at the location **Education:** * Degree in Systems Engineering, Computer Science, or related field (completed or incomplete) * OR: Completed high school diploma with demonstrable hands-on experience **Experience:** * Minimum 2 years of practical experience providing on-site technical support within the state. **Technical Knowledge:** * Windows 10 and 11 updates and migrations. * Networks and router configuration. * Maintenance and repair of computing equipment. * Basic telephone cabling and configuration. **Other Requirements:** * Credit bureau report showing green status (mandatory). * Polite and patient interaction with users. * Personal vehicle available (per diem provided). * Willingness to travel and relocate within or outside the local area. **Competencies:** * Teamwork * Communication * Working under pressure * Adaptability to change * Dynamism * Analytical skill / Problem-solving * Knowledge sharing * Learning agility **We Offer:** ***· Gross salary / pre-tax (payment method: monthly)*** *· Per diem allowance (in accordance with travel policy).* *· Overtime and on-call pay (if applicable).* *· Major Medical Expense Insurance* *· Life Insurance* *· Minor Medical Expense Insurance* *· Grocery vouchers* *· Restaurant/meal vouchers* *· Savings fund* *· Dental plan* *\*Covers children.* *· Pension plan* *· Year-end bonus exceeding legal requirements* *· Vacation premium* *· Profit-sharing (PTU)* *· Direct contract with Unisys* *\*Computing equipment and mobile phone are provided as work tools for managing per diems, internal communication, and completing required certifications and courses.* Employment Type: Full-time, Indefinite Salary: $13,000.00 \- $15,500.00 per month Benefits: * Savings fund * Employee referral program * Medical expense insurance * Major medical expense insurance * Dental insurance * Life insurance * Additional vacation days or paid leave * Grocery vouchers * Restaurant vouchers Application Question(s): * Do you have a green credit bureau report (no overdue debts)? * Please provide your email address and mobile phone number to confirm your contact details. (Please monitor them closely to schedule a Teams interview if selected): * Please state your monthly pre-tax salary expectation (MXN): * Based on the described work model, do you own a car or motorcycle for daily commuting? (Per diem will be provided): Work Location: On the road